Genting Casino Online

Genting Casino has a valid UKGC license (number 39326), which allows the casino to operate remote casino, remote bingo, and remote gambling software. It’s still active despite the fine handed to its operator in 2023, and Genting itself hasn’t been blacklisted or publicly flagged. We’ve seen no signs of unfair play or account restrictions beyond standard checks.

The first thing you’ll notice is that the casino asks if you want to apply a deposit limit right during the registration, you can always change your mind later on this. The safer gambling section itself is clearly signposted, you can’t miss it. Once you login, you can set cooling-off periods, reality checks, time-outs, and full self-exclusion. Genting also suggests GamStop’s block tools that can be used to restrict access to gambling websites.

We really liked the SafeMate tool of theirs, a Skill on Net’s staple. This feature exists just to track your deposits, losses, and play time over weeks or months. It then compares your stats with others and shows changes in your habits with a personal risk score. Alerts pop up if anything shifts. You’ll also see what types of games you’ve spent the most on.

Genting has a list of professional responsible gambling services alongside their contact info. As all licensed casinos, they need to be alert about underage gambling. Most accounts get checked upon registration or verification. If someone fails to prove their age or discloses they’re a minor, their account will be promptly restricted. Parents can use the blocking tools advised by the casino team itself to prevent this from happening.

All private data at Genting’s website is properly encrypted, sadly Genting doesn’t offer two-factor login, which would’ve been a good addition.

Security and Licensing at Genting Casino

First Impression

Genting Casino looks good, their red, black, and white colour scheme is easy enough on the eyes, which we liked. The landing page looks very outdated but once we logged in, the interface improved. The dashboard shifts slightly and brings in more structure, which helps the layout feel less empty. The site generally makes good use of its space; it even offers the option to change the game logo size, getting rid of those that dominate large portions of the screen.

Up top, you’ll find your account details, balance, and loyalty bar. The left-hand sidebar is hard to miss – it’s large, but honestly, we found it helpful as every key link is in one place: cashier, games, support, logout.

But it’s not perfect, for one we had some issues with game browsing. If you want to reach the footer while browsing all the games, you’ll have to drag through the entire page, there’s no quick shortcuts. It’s the kind of detail that feels small until you’re using the site. That said, we had no issues with lag or loading delays aside from the ‘All Games’ section which is loaded. Pages responded quickly, and we moved between sections without an issue.

I got through sign-up in under a minute. It was two steps – no need to add an email or address straight away. Later, I noticed my old address had been added automatically in the account section, likely through verification. Password setup was strict – uppercase, lowercase, number, and special characters all required.

Jordan Conroy Editor

Genting Casino has just five deposit options and we truly wish they added more. The minimum deposit sits at £10 across the board, and you can deposit in several currencies. No fees are also a plus.

Deposits at Genting Casino

I found the deposit button in the top right straight away. The process was fast and simple, and each method clearly showed its minimum and fee. I deposited £10 using Visa – it took 20 seconds to hit my balance, both on PC and mobile. The whole thing took under 30 seconds.

Jordan Conroy Editor

Genting has quite a lean bonus section. There’s no Genting Casino no deposit bonus, but players can choose from two sign up offer options – both aimed at casino users. The site also runs a few ongoing deals, though they don’t bring much in terms of long-term value. Most of the real weight falls on the welcome bonus, which is where we focused.

Welcome Offer

Genting gives new players a choice between a 100% deposit bonus up to £50 or 132 free spins on Big Bass Bonanza. Both require a minimum deposit of £10, but to get the Genting Casino free spins option you need to enter the coupon code BIG132.

The free spins bonus looks more tempting on the surface, but it comes with 60x wagering on the spin winnings. That’s far higher than what we’d expect for this kind of offer. You also have to claim the free spins the same way, through the Rewards section – so if you forget, you’ll miss it entirely. Between the two, we’d recommend the matched bonus unless you’re dead set on playing Big Bass Bonanza.

I tested the matched bonus by depositing £10. Claimed the offer from the Rewards tab with ease and received my bonus funds within 30 seconds. No problems here.

Jordan Conroy Editor

Other Deals

Genting doesn’t run a lot of regular deals, but there are a few small promos worth knowing about. Some may need a Genting Casino promo code, so be sure to vary. These are mostly recycled across brands from the same group and rarely bring high value – but they’re there:

1. Prize Twister (Fridays): Deposit on Friday to get a spin with a random reward. You might get spins, bonus cash, or a small prize. The returns are usually low, but it adds a small perk to the end of the week.
2. Seasonal Offers: Around holidays, Genting may run short events – raffles, leaderboard challenges, or themed deposit matches. These aren’t listed far in advance and tend to run for only a few days.
3. Drops & Wins: Genting is part of the network promo by Pragmatic Play. These are always running and tied to selected slots with random prize drops.

Genting Casino hosts one of the biggest libraries we’ve come across, with more than 7,000 games from over 20 major providers. This range easily puts it among the most stacked UK casinos in terms of the game volume alone. There’s no shortage of choice, and it leans heavily into reel games, with enough table content and live dealer rooms to back it up. And of course, they have their own set of exclusive games.

We had no issues running titles across devices. Games loaded fast and stayed stable throughout our tests. You can search by provider or game name, and once you open the search bar, extra filters appear – min and max bets, game tags, provider name, and even rating. There’s also a display that shows which filters are active, which helps when narrowing down the list.

Every game comes with an info icon that brings up key stats: paylines, reels, provider name, max bet, and if the game includes bonus features or spins. RTP doesn’t show up here, which feels like an obvious miss, especially when most other details are covered. You can find the RTP, but only via the in-game menu. We like that Genting does allow demo mode for most titles, only after the sign up but it’s a minor restriction.

We liked the Lite Play section, which is again something you often see on Skill on Net places. It highlights reel and table games with lower betting ranges, and it makes the site feel more welcoming to players who don’t want to go in at higher stakes. That said, we found it annoying how games always launch in full screen on PC, switching between titles feels clunky that way. Another small drawback is the profit/loss tracker – it didn’t show up consistently for us, which made it hard to monitor stats across sessions.

Game Types at Genting Casino

Now let’s look deeper into each game type to see how it holds up in real use.

Slot Games

Genting offers over 6,900 slots from 20+ top developers. This is an incredible range of online slot games that puts many other casino sites to shame.

The withdrawal system at Genting feels a bit boxed in, with just five payment methods available, you don’t have much choice. The £20 minimum is also double the deposit limit, this makes it harder for anyone playing with small stakes to fully clear their balance.

We also expected the cashier page to offer better visibility on these rules, but there’s no helpful table or guide beforehand. You won’t find withdrawal info in the FAQ either, so we had to login and check it all manually.

Withdrawals at Genting Casino

The withdrawal tab is in the left-hand menu, not under the main account section, which threw me off a bit. Once I found my way through, I went to cash out but spotted that my balance didn’t reach the £20 threshold, so the system wouldn’t let me cash out (I tried). I contacted support and asked if they could help release my full balance. They said they would escalate it which they did, happy about that, but it’s not ideal that I had to ask in the first place.

Jordan Conroy Editor

How long do Genting Casino withdrawals take? Withdrawals usually reach your bank or wallet in a few hours once approved, which matched our results from past testers and statements from other Genting Casino reviews. For speed, we suggest Visa or PayPal – both tend to work well. If your withdrawal pending status remains unchanged, contact the support team.

KYC

The site tries to verify your account during the account creation process, but if it cannot verify your account you will be asked for additional documentation. If something’s not clear to you, there’s a designated verification section in the FAQ, which explains the process step by step.

The site concluded my verification during the sign-up. I didn’t need to upload documents, but I did check the “My Account” area to see how it works. There’s a document upload section, and it also tells you what’s still missing from your profile. It’s well laid out.

Jordan Conroy Editor

Genting Casino has three main customer support options: live chat, email, and an FAQ section. Live chat is available from 6 am to midnight, but only if you’ve logged into your account as guests don’t have access. You can connect to it in one click, and it starts with a chatbot.

When I opened the live chat, the first thing I saw was the chatbot, Marcus. I typed in my question, and the bot quickly understood my main inquiry, pretty cool how well it picked up on this. Once Marcus realised it couldn’t handle the question further, it connected me to a support agent in about a minute. I asked if I could withdraw my full balance if it was below the minimum limit, how often withdrawals are processed, and how the Levels reward system works.

The agent took around 3 to 5 minutes on average to respond to each question. I received generally helpful and clear answers from them, though a couple of times I had to follow up for more details. Overall, the customer service did well.

Jordan Conroy Editor

Support at Genting Casino

As for email support, you can contact them 24/7 at [email protected]. The replies are not immediate, though, it can take several hours for a response, it’s just not the fastest option.

You can reach the FAQ through the chat window, and it’s got five main sections, may not seem like much but each one has 8+ questions in. However, we noticed that there were some questions (particularly ones about deposits) that couldn’t be found by browsing the categories.