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In this review of Genting Casino Online, British players will discover detailed insights into one of the UK's leading online gaming websites. The analysis meticulously examines Genting Casino's offerings, highlighting key distinguishing features like various games, a user-friendly interface, and competitive bonuses. This review provides comprehensive information about Genting Online Casino bonuses and assists players in making informed decisions. Aimed at guiding players through the casino's wide offerings, from game selection to bonus structures, this review guarantees a thorough understanding of what Genting Casino offers.
Launched in2010
LicenseUK Gambling Commission, Malta Gaming Authority
It has been operating since 1965, but Genting Casino Online version, established in 2010 by Skill on Net Ltd, has grown to be a notable presence in the UK online gambling market. The brand is known for its distinct approach, combining a user-centric interface with a huge game selection and a loyalty program. These aspects appeal to a wide range of players, from those new to online gaming to regular users.
The casino’s theme, which blends modern elements with traditional casino aesthetics, appeals to a varied audience. Its game library includes time-honoured and contemporary titles, aiming to suit different player preferences.
Upon first visit, Genting Casino Online presents a website that leans towards the traditional end of the design spectrum, reflecting casino culture’s longstanding history and classic feel. While this may evoke a sense of familiarity for some users, it also appears slightly outdated compared to newer competitors’ sleek, modern interfaces. Scrolling through the games also may need to catch up on some devices.
The site’s usability, particularly regarding navigation, could benefit from refinement. Currently, the games are primarily categorised by type, lacking more nuanced filtering options that could assist users in pinpointing games that match their specific interests or gameplay preferences. This absence of advanced filters may affect the time to find games, potentially impacting the overall user experience.
The range of games, while extensive, is presented in a way that could be improved by a more dynamic interface and search functionality. The quality of the games themselves is not questioned; however, how they are showcased is crucial to user involvement.
Here is an evaluation of key usability aspects:
Ease of navigation
Satisfactory, can be improved
Mobile games availability
Good mobile apps are available
Game filters
Limited, mostly by type
Search function
Functional, lacks depth
Loading speed
Generally good
UX and UI rating
Average, with room for modernisation
Expert's Rating
First Impression3.0
Genting Online Casino offers a solid gaming portfolio and is functional across devices, the user interface could benefit from an update to meet modern standards of web design and usability. The casino performs reliably, but the UX would be significantly elevated by incorporating a more intuitive navigation system and deeper search capabilities. Based on the current state of usability, the site earns a 3 out of 5, with clear areas for improvement to enrich the user’s interaction with the casino site.
Genting Casino operates under a gaming license with account number 39326 issued by the Gambling Commission of Great Britain. This indicates compliance with the regulatory standards for operating in the UK. This license is a significant indicator of the casino’s dedication to upholding legal and ethical standards in online gaming.
When considering the safety and reliability of an online casino, it is crucial to review its track record and current standing. Genting Casino Online has not been listed on any known blacklists. It offers transparent RTP (Return to Player) information for all its games, providing players with critical data to inform their gameplay.
Regarding player safety and responsible gaming, Genting Casino Online provides tools to support responsible gambling habits. These include Deposit Limits, Game Status Reminders, Freeze/Cooling-Off Periods, and Self-Exclusion options. Additionally, players can use Gambling Blocks on Debit Cards to manage their spending and have access to a Self-Assessment test.
Further supporting player protection, Genting Casino is associated with organisations like GamStop and SafeMate, offering additional layers of safeguarding. For those seeking help or advice, resources like BeGambleAware, the National Gambling Treatment Service, GamCare Forums and Chatrooms, the National Gambling Helpline, Gambling Therapy, Gamblers Anonymous, and the National Council on Problem Gambling are readily accessible.
For the protection of minors, Genting Casino recommends filtering programs, emphasising its commitment to preventing underage gambling.
The table below summarises the responsible gambling tools and support available:
SSL encryption
128-bit
Deposit Limits
Yes
Activity Limitations
Yes
Self Exclusion
Yes
Problem Gambling Organisations
BeGambleAware, National Gambling Treatment Service, GamCare Forums and Chatrooms, National Gambling Helpline, Gambling Therapy, Gamblers Anonymous, National Council on Problem Gambling, GamCare, GamCare
IT-Security
Cloudflare
Firewall
Yes
Anti Money Laundering
Source of funds and identity verification
Genting Casino’s commitment to security is further reinforced by using SSL encryption to protect players’ data. However, whether two-factor authentication is available for account protection is not specified.
Expert's Rating
License and Security4.9
Genting Casino demonstrates high responsibility towards player safety and protection, with comprehensive measures to support responsible gaming. The casino’s proactive approach to offering various tools and resources for player support is commendable. The casino’s dedication to maintaining high standards of player protection is evident, warranting a score of 4.9 out of 5, with a slight deduction due to a need for more clarity on the availability of two-factor authentication.
The Terms and Conditions of Genting Casino Online form the contractual framework between the casino and its users, detailing the rules and policies governing the casino’s operation and its services. Players are encouraged to review these terms to make sure they are fully informed of their rights and the expectations set forth by Genting Casino Online.
Here is a summarisation of what players should be aware of:
Age and Eligibility: Participation at Genting Casino Online is restricted to users of legal gambling age, typically 18 years or older in the UK.
Account Integrity: Players must provide accurate registration details and may be required to verify their identity for withdrawals.
Financial Transactions: The terms outline accepted payment methods and guidelines for depositing and withdrawing funds.
Bonus Policies: Specifics on wagering requirements, eligible games, and the treatment of bonus winnings.
Fair Play and Conduct: Rules to secure fair play and guidelines on using software aids or betting patterns.
Responsible Gaming Support: Features like deposit limits and self-exclusion are offered to promote responsible gambling.
Liability Limitations: The casino’s liability is limited, with protocols in place for dispute resolution.
Data Protection: Details on securing player data and the casino’s privacy policy.
Amendments to Terms: The casino retains the right to modify terms with prior notification to users.
Regulatory Adherence: Compliance with all laws and regulations per the UK Gambling Commission’s guidelines.
Registering and Confirming your Account at Genting Casino Online
Starting at Genting Online Casino is a simpler process designed to be quick and secure. Here’s a personal walk-through of the steps I followed to register and verify my profile, which will be helpful for new players looking to join the casino:
Initial Visit
Upon visiting the Genting Casino Online homepage, the colourful green Join button is prominently displayed in the top right corner of the screen.
Creating an Account
The green Join button at the top right opens the registration form. Here, you’re prompted to enter basic personal details such as name, date of birth, and address.
Account Information
The next step requires setting up login credentials – a username and password. Make sure these are memorable yet secure.
Verification
After providing the necessary details, you must verify your email address. Click a link sent to your email account.
Proof of Identity
To comply with regulatory requirements, you’re asked to submit identification documents. This could include a copy of your ID, a recent utility bill, or other documents specified by the casino.
Waiting for Approval
There’s a short waiting period once the documents are submitted. The casino’s administration will review and verify your documents to ensure everything is in order.
Confirmation
You’ll receive a confirmation once your account has been verified, indicating that you can now make a deposit and start playing.
Throughout the process, I found the interface intuitive and the instructions clear. The casino takes due diligence seriously, which is reassuring. It’s important to provide accurate information from the start to avoid any issues with withdrawals later.
Regarding tips, have your documents ready beforehand to simplify the verification step. Also, be patient with the verification process; it’s a one-time procedure that sets the stage for secure gameplay.
Genting Online Casino Bonus Codes
Bonuses and promotions at Genting Casino offer a glimpse into the casino’s approach to rewarding new and existing players. Compared to other brands, Genting Online Casino provides a quite slim selection of bonuses but still manages to improve the initial opinion of newcomers with two distinct welcome deals. However, it is noted that there seems to be a smaller range of deals for existing players.
Welcome Bonus
The first welcome option is a Match-Up Welcome Bonus. Genting Online Casino commits to matching the first deposit of new players up to £50, given a minimum deposit of £10. Welcome bonus doubles the playing power of new users, allowing them to explore a wider range of games. A 30x wagering requirement is attached to this bonus, which is relatively standard in the industry.
Free Spins Sign Up Bonus
Alternatively, new players can opt for a Free Spins Sign Up Bonus. By entering the bonus code BIG132 upon the first deposit of at least £10, players are awarded 132 free spins to play the Big Bass Bonanza slot game. The 60x wagering requirement for this bonus is notably steep, which might influence the player’s choice between the two first deposit offers.
Players must recognise that they can only select one of the welcome bonuses, shaping their initial strategy for indulging with the casino.
Exclusive Deals & Daily Picks
Genting Casino Online offers monthly exclusives to its registered players. Once you’ve claimed your welcome offer, the casino doesn’t stop at the initial bonus; it extends a series of monthly bonuses. These may include free spins, early access to new games, and exclusive entry into members-only tournaments.
Moreover, the casino presents new deals daily. Players should regularly check the ‘Daily Picks’ section to capitalise on offers like deposit bonuses, more free spins, and extra cash prizes. These daily surprises serve to keep the gameplay fresh and rewarding.
Slot Tournaments
For the competitive spirits, Gentingcasino.com provides access to slot tournaments. These events allow players to go head-to-head against others, adding an extra layer of tingle to the slot action. Players can enter these tournaments by purchasing spins or by participating in freerolls, which offer free entry.
Friday Prize Twister
Ending the week on a high note, Genting Casino features the Prize Twister promotion every Friday. Players can win up to £25,000 with a single spin and a guaranteed prize each time. Players must deposit on Friday and select the Prize Twister in their Daily Picks to be eligible. This promotion can also be combined with other bonuses, amplifying the potential for reward.
No Deposit Bonus
At Genting Casino, the appeal of bonuses begins with welcome offers, as no deposit bonus is currently available. New users are encouraged to look at the welcome promotions that provide a beneficial start with a deposit match or free spins.
Expert's Rating
Bonuses & Special Offers4.0
While the absence of deposit bonuses narrows the entry for reward at Genting Casino, the variety and frequency of promotions available to existing players cultivate an environment rich with opportunities. The consistent rollout of exclusive deals collectively contributes to a robust promotional scheme. The casino’s initiative to offer regular bonuses indicates a strong commitment to player satisfaction and retention. The promotion variety at Genting Casino earns a score of 4 out of 5, reflecting a solid promotional structure that promises to keep players involved and rewarded throughout their playtime.
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VIP and Loyalty Program
In addition to its collection of bonuses and promotions, Genting Casino Online provides the regulars with its exclusive Loyalty Program.
The program comprises six tiers, from Bronze to the prestigious Royal Diamond level. As players accumulate Member Points through their gaming activities, they progress through these tiers, unlocking increasingly valuable perks:
Level
Monthly Members Points
Value per 100 Points
Special Monthly Promo
Promotions Calendar
Higher Deposit Limits
Faster Payouts
Account Manager
Birthday Bonus
Bronze
0 – 400
£0.50
❌
✔️
❌
❌
❌
❌
Silver
401 – 1,000
£1.00
✔️
✔️
❌
❌
❌
❌
Gold
1,001 – 2,000
£1.50
✔️
✔️
✔️
❌
❌
❌
Platinum
2,001 – 20,000
£2.00
✔️
✔️
✔️
✔️
✔️
✔️
Diamond
20,001 – 80,000
£2.50
✔️
✔️
✔️
✔️
✔️
✔️
Royal Diamond
80,001+
£4.00
✔️
✔️
✔️
✔️
✔️
✔️
Access to the Genting Casino Members’ Club is by invitation, reflecting the casino’s commitment to recognising and rewarding its most active and loyal players. The casino evaluates the activity status of members monthly, ensuring that the rewards align with the members’ involvement levels.
Members of the Genting Casino Loyalty Program can anticipate a variety of luxurious prizes. These range from vacations to glamorous destinations, high-tech gadgets, and VIP access to prominent events. Moreover, members can win significant cash rewards and special gaming bonuses.
Members also gain exclusive access to VIP-only tournaments. These events present opportunities to compete for exceptional prizes, adding extra fun.
Expert's Rating
Loyalty Program4.0
Genting Casino’s Loyalty Program complements its promotional offerings, creating a comprehensive reward system that appeals to all levels of players. From casual players to high rollers, the program offers a structured path to rewards, emphasising the casino’s dedication to player satisfaction. This program receives a 4 out of 5 rating for the casino’s overall loyalty strategy.
Entering the gaming lobby of Genting Casino Online offers plenty of various gaming options, albeit through an interface that harks back to the earlier days of online casino websites. The game sections are divided into Casino and Live Casino, each hosting an array of titles from slots and jackpots to table games and live dealer vibes. While the site does include a search bar, the lack of advanced filtering options poses a challenge for players who wish to sift through the games based on features or themes rather than just titles. Each game, when selected, provides detailed information, which is a pleasant surprise, offering insights that aid in informed gaming choices.
Game type variety:
Game Type
Quantity
Most Popular Game
Slots
900+
Book of Dead
Jackpots
190+
King Kong Cash
Table Games
30+
American Blackjack Turbo
Live Roulette
80+
20p Roulette
Live Blackjack
200+
Live All Bets Blackjack
Game Shows
50+
Dream Catcher
Other
120+
Dragon Tiger
Genting Casino provides RTP (Return to Player) information for its games, aligning with industry standards of transparency. However, unlike many competitors, the casino does not offer a demo mode, meaning players cannot try games for free before wagering real money.
At Genting Casino, players can access various game selections, including slots, table games, and live casino options like roulette and blackjack. The slots section features popular titles from top providers such as NetEnt and Microgaming, while the live casino games are powered by Evolution Gaming, offering high-quality, interactive gameplay. Despite an outdated interface, the casino provides comprehensive game information and a useful search function, improving the gameplay.
Players are advised to acquaint themselves with game rules and terms, which Genting Casino thoughtfully provides. Understanding these can greatly improve the gamble and outcomes.
To help you get a better picture, we decided to describe the offerings of each game type in detail.
Online Slots
Genting Casino offers an expansive selection of over 900 slot games, appealing to various preferences and styles. This number includes everything from classic titles to the latest video slots, ensuring every type of slot player finds something to try out. The casino has various games from renowned providers featuring popular themes, varying paylines, and wide bonus features.
Genting Casino boasts a solid array of jackpot games, with over 190 titles that appeal to players looking for a different kind of slot action. This selection includes a variety of themes and styles, ranging from classic fruit machines to modern video slots with intricate bonus features and massive jackpot pools.
Below is a table showcasing some of the top jackpot slots available at Genting Casino:
Jackpot Game
Provider
RTP (%)
The Goonies
Blueprint Gaming
96.00%
King Kong Cash
Blueprint Gaming
95.79%
Snake Arena Dream Drop
Relax Gaming
94.00%
Gem Crush
NetEnt
93.11%
Steam Squad
Red Tiger Gaming
92.03%
777 Strike
Red Tiger Gaming
92.00%
Peggy Sweets
Red Tiger Gaming
92.00%
Diamond Blitz
Red Tiger Gaming
92.00%
Dragon’s Luck Power Reels
Red Tiger Gaming
92.00%
Cash Volt
Red Tiger Gaming
92.00%
Table Games
At Genting Casino, table game players are treated to a compact yet wide array of over 30 table games primarily developed by GVG. This collection, though less numerous than the slots offering, includes a variety of classic and modern takes on popular games like Poker, Blackjack, and Roulette.
Get to familiarise yourself with some of the best table games available at the casino:
Table Game
Provider
RTP (%)
American Blackjack Turbo
GVG
99.57%
American Twenty One Blackjack
GVG
99.57%
American Twenty One Blackjack VIP
GVG
99.57%
European Twenty One Blackjack VIP
GVG
99.39%
European Twenty One Blackjack
GVG
99.39%
Aces & Faces 3 Hands
GVG
98.50%
Joker Poker 3 Hands
GVG
98.07%
European Roulette Pro VIP
GVG
97.30%
European Roulette Pro Reg
GVG
97.30%
American Roulette Pro
GVG
92.11%
Live Roulette Games
Genting Casino’s live roulette selection is a standout feature, offering over 80 live roulette games. This solid range guarantees that roulette fans can find a game that suits their style, preference, and experience level. From classic versions to innovative variations, the live roulette section at сasino is designed to replicate the fun and ambience of a real casino environment.
Check out top-10 of the best live roulette games at Genting Casino:
Live Roulette Game
Provider
RTP (%)
Auto Roulette
Evolution Gaming
98.75%
Instant Roulette
Evolution Gaming
97.30%
Immersive Roulette
Evolution Gaming
97.30%
24/7 Roulette XL
Authentic Gaming
97.30%
20p Roulette
Inspired Gaming
97.30%
Royal Casino Roulette
Authentic Gaming
97.30%
Double Ball Roulette
Evolution Gaming
96.25%
Grand Casino Roulette
Evolution Gaming
96.25%
First Person American Roulette
Evolution Gaming
94.74%
First Person Roulette
Evolution Gaming
94.50%
Live Blackjack Games
Genting Casino stands out online with over 200 live blackjack games. This broad selection appeals to blackjack players of all levels, offering everything from classic formats to innovative variants with unique twists. The live blackjack section at casino is notable not only for its quantity but also for the quality and diversity of games provided, ensuring a varied blackjack action for every player.
Here is a table highlighting some of the top live blackjack games available at Genting Casino:
Live Blackjack Game
Provider
RTP (%)
Live All Bets Blackjack
Playtech
99.46%
ONE Blackjack
Pragmatic Play
99.28%
Blackjack Party
Evolution Gaming
99.28%
Speed Blackjack
Evolution Gaming
99.28%
Blackjack VIP
Evolution Gaming
99.28%
Super Stake Blackjack VIP
StakeLogic
98.01%
Royale Blackjack
Playtech
98.00%
Quantum All Bets Blackjack
Playtech
98.00%
Unlimited Blackjack
Playtech
95.90%
Infinite Blackjack
Evolution Gaming
94.60%
Game Shows
Genting Casino offers an entertaining live game show library with over 50 game show titles. This selection brings the tingle of TV game shows to the online casino market, combining elements of chance, strategy, and interactive fun. These games are hosted by professional presenters and feature interactive environments, making them a hit among players looking for an interactive and social gamble.
Here are some of the best live game shows at Genting Casino:
Game Show
Provider
RTP (%)
Cash or Crash
Evolution Gaming
99.59%
Mega Fire Blaze Lucky Ball Live
Playtech
97.06%
Dream Catcher
Evolution Gaming
96.67%
Adventures Beyond Wonderland Live
Playtech
96.58%
Jumanji The Bonus Level Live
Playtech
96.58%
MONOPOLY Live
Evolution Gaming
96.23%
Extra Chilli Epic Spins
Evolution Gaming
96.15%
Funky Time
Playtech
95.99%
Mega Wheel
Pragmatic Play
95.47%
Money Drop Live
Playtech
95.25%
Sweet Bonanza CandyLand
Pragmatic Play
91.15%
Other Live Games at Genting Casino
Genting Casino goes beyond the conventional offering of live casino games with an intriguing array of over 120 live games outside the usual categories of roulette and blackjack. This wide collection includes Baccarat, various live table games, instant games, and dice games, each bringing a unique flavour to the live gamble. Such variety appeals to players looking for something different from traditional casino games, offering new dynamics and gaming styles.
See the best games for yourself in the following table:
Game
Provider
RTP (%)
FlyX
Microgaming
97.00%
Dragon Tiger
Switch Studios
96.27%
Keno Deluxe
Realistic Gaming
96.20%
Crashout – Firework
1X2 Gaming
96.00%
Circus Launch
Playtech
95.99%
Sic Bo First Person
Evolution Gaming
95.02%
Muertitos Video Bingo
SlotMatrix
92.95%
Stunt Stars
Lightning Box
92.00%
Plinko Go
1X2 Gaming
92.00%
Baccarat Squeeze
Evolution Gaming
89.64%
Expert's Rating
Variety of Games4.0
Genting Casino offers a sizeable game variety with over 1,200 games, appealing to various player tastes. While the interface has a classic design, it’s functional and user-friendly, easing navigation. Detailed game information improves player involvement. However, the lack of advanced filtering options is a minor drawback. Overall, Genting Casino provides solid entertainment options, meriting a 4 out of 5 rating for its variety and accessibility.
Genting Casino offers versatile and efficient mobile options that are compatible with various operating systems to accommodate a broad user base. The mobile casino website is well-optimized, making sure that smartphone and tablet players have a responsive gaming performance. This mobile-optimized version maintains a collection of games of the same size and features available on the desktop, providing consistent access across devices.
Genting Casino App app is the mobile gateway to the casino’s full range of games. It’s designed to offer a user-friendly interface, easy navigation, and a secure environment for mobile gaming. Players can play their favourite games with optimised performance and graphics for smaller screens.
Apart from the main casino app, Genting Casino offers the “My Genting App,” a unique addition. This app focuses on improving the player’s overall experience. It allows users to earn extra points, stay updated with upcoming tournaments, prize draws, and promotions, and check out exclusive offers. It’s particularly beneficial for players who maximise their rewards with the casino.
Genting Casino provides two types of dedicated apps for both Android and iOS users:
The dual-app approach by Genting Casino and its responsive mobile website marks a comprehensive mobile offering. While the primary casino app provides full access to gaming content, the “My Genting App” adds more convenience and rewards for players. The apps perform well on Android and iOS platforms, offering reliable gameplay even on mobile internet connections. Considering the ease of use, the range of features, and the overall quality of the mobile performance, Genting Casino scores a 4.5 out of 5.
Genting Casino offers a variety of deposit methods, highlighting the ease of transactions, the casino sets itself apart with instant processing times and no additional fees imposed by the casino itself for deposits. This approach makes the funding of player accounts simple and hassle-free.
The minimum deposit amount is £10, aligning with standard practices in the industry. The range of payment options includes widely used methods like Visa and MasterCard, e-wallets, and other digital payment solutions. This diversity allows players to choose the best method that suits their needs.
Genting Casino provides a simple and user-friendly deposit process with a variety of payment options appealing to a wide range of preferences. The absence of deposit fees and the promise of instant transactions improves the overall convenience for players. Given the ease, variety, and efficiency of the deposit methods available, Genting Casino earns a solid score of 4.5 out of 5 for its deposit process.
Like the deposits, Genting Casino provides various methods to accommodate many players. The casino has set the minimum withdrawal amount at £10. The maximum withdrawal amount may vary depending on the chosen method and the player’s account status. Players must check these limits for their preferred method directly on the casino.
While the casino does not impose any fees for withdrawals, it’s essential to note that there is a pending period before the processing of withdrawals begins. After this pending period, the time it takes for funds to reach a player’s account can vary based on the chosen method.
Withdrawal methods at Genting Casino:
Withdrawal Method
Min. Withdrawal
Processing Speed
Commission Fees
Visa
£10
2 – 7 days
None
MasterCard
£10
2 – 7 days
None
Paysafecard
£10
2 – 7 days
None
PayPal
£10
2 – 7 days
None
Trustly
£10
2 – 7 days
None
Skrill
£10
2 – 7 days
None
EcoPayz
£10
2 – 7 days
None
Sofort
£10
2 – 7 days
None
Steps to Withdraw Funds from Genting Casino:
Log into your Genting Casino account.
Navigate to the ‘Withdrawal’ section.
Choose your preferred withdrawal method.
Enter the amount you wish to withdraw (minimum £10).
Confirm the transaction following the on-screen instructions.
Additional Tips for Withdrawals:
Make sure the account verification is complete to avoid delays.
Use the same method for deposits and withdrawals when possible.
Check if your chosen method has specific processing times.
If you encounter delays or issues with withdrawals, it’s advised to contact Genting Casino’s customer support for assistance and to check if there are any additional requirements or verifications needed.
Expert's Rating
Withdrawal Methods4.0
Genting Casino offers a simple and efficient withdrawal process with no additional fees and a reasonable minimum withdrawal limit. The range of payment methods appeals to many preferences, though the variable processing times and the pending period can affect the speed of receiving funds. Overall, Genting Casino’s withdrawal process is reliable and user-friendly, earning a score of 4 out of 5 for its efficiency and the variety of withdrawal options available.
Genting Casino provides a range of customer support options to address its players’ needs and inquiries. The support system is designed to offer assistance through various channels, although there are some limitations regarding availability and convenience.
Overview of support methods:
Contact Method
Availability
Average Response Time
Live Chat
06:00-00:00 GMT
Varies
Email
24/7
Varies
Inquiry Form
24/7
Varies
Social Media
Dependent on platform
Varies
FAQ Section
Always accessible
Immediate
The primary mode of contact is the live chat feature, accessible once users log in. This instant communication method is available from 06:00 to 00:00 GMT, covering a significant portion of the day but not offering round-the-clock service. While live chat is a quick way to get support, it has been noted as somewhat inconvenient.
For issues that are less urgent or require detailed communication, Genting Casino offers email support, which can be reached at [email protected]. This service is available 24/7, providing a constant channel for players to submit their queries and concerns.
Players can also report problems or ask questions through a dedicated inquiry form on the casino’s website. This method allows for a structured way to present issues, ensuring that all relevant details are included. Genting Casino also supports social media websites (Facebook, Twitter, Instagram), offering an alternative and modern way for players to reach out.
Furthermore, the casino has a detailed FAQ section on its website. This resource is always accessible and provides immediate answers to common questions, making it a valuable tool for players seeking quick solutions.
Customer Care3.5
Considering the variety of contact methods available at Genting Casino, the support system is reasonably comprehensive. However, the limited hours of the live chat service and its reported inconvenience slightly affect the overall effectiveness of the support. The 24/7 availability of email support and the detailed FAQ section are notable positives, ensuring that players can always access assistance. Based on these factors, Genting Casino’s customer care merits a score of 3.5 out of 5.
Genting Casino requires players to complete a Know Your Customer (KYC) process, a standard practice in the online gaming industry. This process is essential for ensuring a safe gaming environment and is a part of the casino’s compliance with legal and regulatory standards.
Players at Genting Casino need to provide several documents for account verification. This includes proof of identity, such as a passport or driver’s license, and proof of address, which can be a recent utility bill or bank statement. In addition, Genting Casino may request documentation for a source of funds check, like bank statements or pay slips, to verify the origin of the funds being used for gaming.
The verification process at Genting Casino is designed to be efficient, usually completing the check of documents in less than 12 hours. However, if there’s a need for additional verification, it could be extended to 48 hours. If players do not hear back within this timeframe, they are advised to contact customer support. It’s important to note that the casino might require further checks even after initial verification.
To upload the necessary documents for verification, players should follow these steps:
Navigate to the ‘Personal Area’ in the side menu.
Click on ‘Upload Documents’.
Choose the type of document from the dropdown list.
Click on “Choose File” to find the file you want to upload.
Click “Upload”.
These steps are intended to make the document submission process simple and user-friendly.
The KYC procedure at Genting Casino aligns with the industry’s best practices, ensuring player protection and regulatory compliance. The clarity in the process and the direct method of uploading documents in the casino’s interface are commendable. The timeframe for document verification is reasonable, though the possibility of additional checks post-initial verification adds a layer of rigour to the process.
What the Players Are Saying About Genting Casino
Trustpilot
Analysing the player reviews for Genting Casino on TrustPilot, which holds a 2.8 rating based on 870 reviews, presents a nuanced picture of the casino’s performance. A notable positive is the casino’s responsiveness, as they have replied to 94% of negative reviews, usually within two days, indicating a commitment to addressing customer concerns.
However, a recurring theme in the reviews is the issue of delayed withdrawals and challenges in reaching customer support. Players have expressed frustration over long waiting times for withdrawals to be processed and a lack of timely response from the customer service team, particularly through email and live chat. This seems to be a significant pain point for many users.
Conversely, some players have had positive reviews, highlighting the fairness of the games, the ease of joining, and the simplicity of the document upload process for account verification. Once the verification process is complete, these players commend the casino for its gameplay and efficiency.
Concerns have also been raised regarding Genting Casino’s practices in responsible gaming. Some reviews question the casino’s adherence to responsible gambling protocols, especially concerning players registered with GamCare.
On a more positive note, there is praise for the casino’s website usability and the overall quality of the gaming sector. Players appreciate the good RTP rates, regular bonuses, and the classic casino feel of the website.
While Genting Casino demonstrates strengths in gaming variety and website functionality, it faces significant challenges in customer service, particularly regarding withdrawal processing and account verification. Additionally, the concerns raised about responsible gaming practices are serious and warrant attention.
Casino Guru
Analysing the player feedback on Genting Casino at Casino Guru reveals a mixed bag of opinions, encapsulating both commendations and critiques from a small pool of six reviews.
A significant positive noted by one player is the casino’s efficiency in processing withdrawals, reportedly delivering instant transactions. This starkly contrasts the norm across many online casino websites, where withdrawal times can extend to several days.
On the downside, the casino’s game selection has come under scrutiny. A user pointed out a perceived deficiency in various games and noted the disappearance of previously available titles. This raises concerns about the dynamism and richness of the gaming library at Genting Casino.
The casino’s promotional offers, particularly concerning no-deposit bonuses, have elicited mixed reactions. While one user expressed satisfaction with the ease of use and immediate access to free spins no deposit, others reported issues with receiving promised bonuses. Frustrations about unfulfilled no-deposit bonus promises and subsequent account-blocking issues were highlighted, casting a shadow on the casino’s promotional integrity and customer service.
Interestingly, while some users expressed disappointment and frustration, another still saw potential in the casino, indicating an intention to explore deposit bonuses despite initial letdowns. This suggests that while there are areas of discontent, Genting Casino still holds appeal for certain players, possibly due to its reputation or other aspects of the gameplay.
Genting Casino presents a scenario where its strengths are swift financial transactions and a user-friendly website. However, the concerns regarding game variety, consistency in fulfilling promotional offers, and customer service issues cannot be overlooked. These mixed reviews point to a casino with potential and certain commendable features and notable areas requiring attention and improvement.
AskGamblers
The reviews at AskGamblers for Genting Casino, reflecting a 5.8 out of 10 rating based on 31 reviews, present many player opinions and opinions, highlighting various strengths and weaknesses of the casino.
A significant issue raised by one player concerns the casino’s decision to close their account due to disability, pointing to potential shortcomings in Genting Casino’s approach to accessibility and inclusivity. This instance, particularly disturbing for the player involved, raises questions about the casino’s commitment to equal and fair treatment of all customers.
Regarding the game selection, the feedback is mixed. Some players appreciate the variety and quality of games, while others express disappointment over the limited range and lower payouts compared to land-based casinos. This dichotomy suggests that while some find satisfaction in the online offerings, others might prefer the in-person experience.
On a positive note, Genting Casino’s efficiency in processing withdrawals, especially the option to withdraw directly at land-based branches, is well-received. This unique feature adds convenience and is a standout aspect of the casino’s service.
However, technical issues such as bugs during login and game crashes are a recurring theme in the reviews. These technical glitches and complaints about the unavailability of certain games in specific jurisdictions limit the casino’s appeal, particularly to international players.
Customer service and the casino’s approach to responsible gambling are other areas of concern. Some reviews highlight a lack of empathy and poor response times from customer support, suggesting a need for improvement in these vital areas.
In contrast, several reviews commend Genting Casino for specific aspects such as a good selection of games, particularly from Novomatic, a simple web interface, and a feature allowing cash withdrawals at their physical casinos. This positive feedback indicates that some aspects of the casino meet player expectations.
Genting Casino displays a combination of strengths and weaknesses. While it offers unique features like direct withdrawals at physical branches and has a selection of popular games, it faces significant challenges in accessibility, technical performance, and customer service.
Offline Avenues of Genting Casino
Apart from its online presence, Genting Casino also operates several brick-and-mortar establishments across various locations. These venues offer a classic casino atmosphere, allowing guests to play various games in a sophisticated and lively atmosphere. Below is a table listing some of the key Genting Casino locations, including their names, addresses, and contact phone numbers:
Click to see a detailed list of Genting Сasinos
🟢 Name
🧭 Address
📞 Phone Number
Genting Casino Blackpool
64 Queens Promenade, Blackpool, FY2 9QG
+44 (0) 1253 352628
Colony Club
24 Hertford Street Mayfair, London W1J 7SA
+44 (0) 20 7495 5000
Forty Five Kensington
43-45 Cromwell Rd, South Kensington, London SW7 2EF
+44 (0) 20 7589 4041
Genting Casino Bolton
Higher Bridge Street, Bolton, Lancashire, BL1 2HA
+44 (0) 120 438 1811
Genting Casino Bournemouth
9 Yelverton Road, Bournemouth, BH1 1DA
+44 (0) 120 229 3188
Genting Casino Brighton
6-8 Preston Street, Brighton, BN1 2HN
+44 (0) 1273 725101
Genting Casino Chinatown Birmingham
16/18 Hurst Street, Birmingham, B5 4BN
+44 (0) 121 622 3313
Genting Casino Chinatown London
93 – 107 Shaftesbury Avenue, W1D 5DY
+44 (0) 207 494 3020
Genting Casino Coventry
Skydome, Coventry, CV1 3AZ
+44 (0) 2476 231 234
Genting Casino Dudley
10 Castle Hill, Dudley, DY1 4QQ
+44 (0) 1384 242000
Genting Casino Edgbaston Birmingham
1 Norfolk Road, Edgbaston, Birmingham, B15 3PS
+44 (0) 121 454 3725
Genting Casino Fountain Park
Fountain Park, 124 Dundee Street, Edinburgh, EH11 1AF
56-58 Temple Street City Centre Wolverhampton, WV2 4AQ
+44 (0) 1902 710700
Genting Casino York Place
5b York Place, Edinburgh, EH1 3EB
+44 (0) 131 624 2121
Palm Beach
30 Berkeley Street, London W1J 8EH
Contact Form
Resorts World Casino
Pendigo Way Birmingham B40 1PU
+44(0) 0121 273 1100
Final Say
Reflecting on my experience with Genting Casino, it’s evident that the casino stands out in several key areas and has room for improvement. The casino excels in offering a comprehensive gaming library, with over 2000 games that appeal to a wide array of preferences. The fast mobile performance of its dedicated Android and iOS apps and responsive mobile website is commendable.
In financial transactions, the absence of additional fees for deposits and withdrawals is a significant positive, making the banking process simple and user-friendly. The KYC process, while rigorous, underscores the casino’s commitment to security and responsible gaming.
However, one area that could see improvements is the variety of bonuses offered. Expanding this aspect would greatly boost player satisfaction. Additionally, while customer support is comprehensive, the accessibility and convenience of the live chat feature could be improved.
Genting Casino provides solid gameplay, particularly for those who value a wide range of games and a hassle-free banking process. These strengths and areas for potential improvement lead me to rate Genting Casino a 4.2 out of 5.
What should I do if my game gets stuck at Genting Casino?
If your game freezes during play, try clearing your browser’s cookies and cache, or attempt to access the game using a different browser or device. Alternatively, you can close the software through the Task Manager (Activity Monitor for Mac). Press CTRL + ALT + DEL simultaneously, select ‘Start Task Manager’, and end the task. Your game progress and funds will remain intact when you log back in.
What should I do if I get an error when depositing?
Check if you have more than 2 non-verified cards linked to your account or if you’ve reached your deposit limit. If so, verify your cards by uploading a front copy, with the middle 8 digits covered, via the Personal Area on the casino’s site. If issues persist, contact Customer Support for further assistance.
Is there a Sportsbook section at Genting Casino?
GentingBet, the sportsbook operated by Genting Malta Limited, was closed on 23rd August 2021. All accounts were migrated to the new Genting Casino website, now operated by Skill On Net Ltd and these website doesn’t have sportsbook section.
Why haven't my winnings been credited to me?
If you participated in a tournament, winnings might go towards the leaderboard rather than your account. Alternatively, winnings from free spins are added to the ‘Bonus Credit’ section and credited after all spins are used. Check the ‘Game Help’ for payout details. If discrepancies persist, contact Customer Support with your Game ID and Session ID for assistance.
Are there bingo games at Genting Casino?
Currently, Genting Casino does not offer bingo games as part of its online gaming selection. While the casino boasts a wide range of other gaming options, including slots, table games, and live casino games, players looking specifically for bingo may need to explore other UK bingo sites that specialise in or include bingo in their game offerings.
Have you had any prior experience with this casino?
4.4
November 25, 2024
Amanda Rikky
United Kingdom
I appreciate the 100% bonus up to £50 available at Genting Casino. Found it on Gamblizard and I can say that the bonus makes it an attractive option for those looking to start playing
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