Casumo Casino Bonus
150% Up To £150 + 100 FS
Netbet Casino Bonus
20 FS + Up to 500 FS
Betfred Casino Bonus
200 Wager-Free Spins
PariMatch UK Casino Bonus
400% Bonus up to £20
MrQ Casino Bonus
35 Wager-Free Spins
Bally Casino Bonus
30 Wager-Free Spins
Zodiac Casino Bonus
80 FS for £1
Gala Bingo Bonus
£10 Bingo Bonus & 100 No Wager FS
Kwiff Casino Bonus
Up to 200 No Wager FS
Gala Casino Welcome Bonus
200% Up To £40 + 50 FS
Play#Ad, 18+, GambleAware.org | New customers only. Spend £20, get £40 bonus (40x Wagering, selected games) + 50... No Wagering Free Spins (value £0.10 each, selected games). Bonus & Free Spins valid for 7 days. Restrictions and T&Cs apply. Full Bonus T&C Show more
2 Deals available in United Kingdom
Bonus type: Free Spins, No Wagering, Welcome Bonus, Registration, First Deposit Bonus
Min Deposit: £20
Wagering: 40x (B), 0x (FS)
Bonus type: Free Spins, Existing Players, Daily Bonus
Min Deposit: £10
Wagering: No Wager
Bonus type: Free Spins, No Wagering
Min Deposit: £10
Wagering: No Wager
Bonus type: Free Spins, Welcome Bonus, Code, No Wagering, Casino Match Bonus
Min Deposit: £10
Wagering: 50x GB, 0x FS
Bonus type: Free Spins, No Wagering, Low Wagering, Welcome Bonus, Highroller Bonus, First Deposit Bonus, Christmas Bonus
Min Deposit: £20
Wagering: 30x GB, 0x FS
Expires: 31.12.2024
Bonus type: No Deposit, Free Spins, Code, No Wagering, Free Play, Sign Up, No Card Details, No ID Verification
Min Deposit: No Deposit
Wagering: No Wager
Exclusive Casino Bonuses
Get Updates on Your Phone
With over 1,300 varying games, strong player safety measures and rewarding promos both for new and existing players, Gala Casino is a strong competitor to other licenced UK casinos. This Gala Casino review will be a factual and informative guide, offering insights into the rewards, payment options and other useful tips to upgrade a gameplay. A comprehensive look into Gala Casino’s promotions is on the horizon, scroll down to learn more about the casino’s features!
Gala Casino has established a significant position in the UK’s online gambling industry. Originating from the Gala Coral Group, it is now an essential part of the Entain Group, a prominent global sports betting and gaming company.
The brand’s history is highlighted by careful growth and strategic acquisitions, such as purchasing 19 casinos from the Gala Coral Group in 2013, strengthening its market presence. Gala Casino is known for its secure and fair gaming environment, trusted by its users.
Parent Company | Website | Head Office Address (Entain) | CEO (Entain) | Employee Count (Entain) |
---|---|---|---|---|
Entain Group | galacasino.com | 1 Stratford Place, Montfichet Road, London, E20 1EJ | Stella David | 24.00K |
Upon visiting Gala Casino UK, guests will notice an attractive and well-organised layout. The homepage is clearly structured, with navigation bars guiding you through various gaming sections. The games and promotional banners are strategically placed for intuitive interaction, making it simple for visitors to find their desired game category.
The selection and quality of titles seem noteworthy, blending new releases with well-known favourites. Regular updates to the title selection are apparent, as indicated by the ‘New’ markers on certain thumbnails. Featured games like Big Banker, Eye of Horus, and Age of the Gods: God of Storms are displayed prominently on the ‘Slots’ tab, while the ‘New & Exclusives’ tab hints at an updated collection of titles. Other tabs such as ‘Jackpot Slots’, ‘Live Casino’, and ‘Table & Cards’ show a thoughtfully organised layout.
The site works well on mobile devices. Games are designed for mobile access. The search function is easy to use, while the title filters and sorting simplify browsing, allowing users to find what they’re looking for without delay.
The website’s responsiveness is quick, aiding in a fluid transition between sections, which is likely to retain visitors. The attention to detail and reactive elements speak to a high-calibre UI and UX.
Aspect | Evaluation |
---|---|
Ease of Navigation | Excellent: Intuitive and well-structured |
Availability of Mobile Games | Good: Fine-tuned for mobile devices |
Title Filters | Good: Comprehensive and useful |
Search Function | Good: Easily accessible and efficient |
Loading Speed | Excellent: Fast and responsive |
UX and UI Rating | Good: High-quality and user-oriented |
I found Gala Casino’s website to be a pleasant place to visit. The interface is inviting and promotes easy exploration of gaming options. The commitment to maintaining a contemporary and neat site is evident, making it an attractive location to play slots. I would rate it 4.5 out of 5.
Gala Casino is licensed under the Gibraltar government, with licence numbers 010 and 012. For customers accessing Gala Casino from the United Kingdom, the service is licensed and regulated by the Gambling Commission under account number 54743. These licences affirm the casino’s legitimacy and its commitment to fair gaming practices. It operates strictly according to the regulations set by one of the most respected licensing authorities, which should reassure players of its credibility.
Gala Casino’s dedication to responsible gaming is evident through their various protection measures. The following details the tools and protocols they support:
Feature | Availability | Details |
---|---|---|
Deposit Limits | Yes | Players can set daily, weekly, and monthly deposit limits. |
Cooling-Off Periods | Yes | Options for time-out and self-exclusion are available. |
IT Security | Yes | Uses sophisticated IT security measures. |
SSL Encryption | Yes | Protects data with 256-bit SSL encryption. |
Two-Factor Authentication | Yes | An additional layer of security for account access. |
Self-Exclusion Tools | Yes | Players can self-exclude to prevent gambling access. |
Protection of Minors | Yes | Measures to prevent underage gambling are in place. |
Responsible Gaming Seals | Yes | Displays commitment to responsible gaming. |
Gala Casino’s approach to player protection is multifaceted, incorporating rigorous identity checks and financial background verifications to prevent fraud and underage play. Their Responsible Gaming page displays seals and affirms their commitment to providing a secure environment. The casino offers a framework that supports responsible play by implementing deposit limits and self-exclusion tools. The brand uses robust SSL encryption and offers two-factor authentication to demonstrate its commitment to data protection. This reduces the risk of fraudulent access and reinforces the overall security of player data.
Upon reflection, I assign Gala Casino 4.8 out of 5. Their dedication to player safety and responsible gambling practices is significant, yet perfection is elusive in such a competitive field. My interaction with the website was positive, offering a trustworthy atmosphere.
Gala Casino’s Terms and Conditions set out the rules of fair play and on how their users should behave. Here are the key Terms Players Need to Know:
The Gala Casino registration process is user-friendly and easy, similar to the majority of other legitimate casinos in Great Britain. Here’s a walk-through:
Click the ‘Join’ button prominently displayed in the upper right corner of Gala Casino main page.
Choose your country of residence and the currency you wish to use from the given options.
Provide a valid email address and select a strong password.
Fill in your personal details, including your title, first name, and last name. These should match your official identification documents. Enter your birth date in the DD-MM-YYYY format from the drop-down options.
Enter your mobile number and residential address for account verification purposes.
Opt in or out of receiving promotional materials via your chosen communication methods.
Read and tick the boxes to agree to the casino’s terms, conditions, and privacy policy.
Click ‘Create My Account’ to complete the setup and prepare for your first Gala Casino log in.
You may be asked to upload identification documents to confirm your identity.
After your account is verified, you’ll be able to deposit funds using your chosen method.
Gala Casino offers a selection of promotional rewards aimed at both newcomers and existing customers. Current promotions include a welcome bonus, drops and wins, and tournaments. While the selection might seem concise, each offer provides a unique opportunity to get more from your play. Here are these specific Gala Casino bonuses in more detail, with a focus on their benefits for players.
Gala Casino welcome offer represents an attractive proposition for new players, comprising a £40 slots bonus and 50 free spins. This joining offer is designed to introduce players to the action and fun of playing slots at Gala Casino. To activate the first deposit bonus, players must register, deposit £20 and wager it on slots; no Gala Casino promo code is required.
The bonus can be used on popular games like Big Fishing Fortune, The Goonies Return, and Fishin Frenzy: The Big Catch Jackpot King. No Gala Casino bonus code is needed to access this sign up offer, which allows new members to get started upon fulfilling the deposit and wagering prerequisites. The welcome package includes 50 extra rounds, each worth £0.10. New players can use them to extend their playtime on Big Bass Bonanza, one of the casino’s favourite games.
The Gala Casino Daily Free Spin promotion is a chance for all funded players to spin a prize wheel each day, offering potential wins of cash or free spins on selected slots. Accessible every day from midnight to 11:59 PM UK time, starting from July 1st, 2022, players are invited to take their daily spin, which, if not used, becomes void.
There are no wagering requirements on cash prizes, which adds an extra layer of attraction to the promotion. The Gala Casino free spins, should they be won, can range from 3 to 20 and must be claimed within one day. Allocated to specific slots like Bigger Banker and Big Banker Megaways, each spin holds a value of 0.10p. This recurring opportunity is a draw for players keen on daily chances to win without additional cost.
Gala Casino’s Casino Tournaments offer players the opportunity to compete in daily events for a chance to win up to 100 free spins. Participation is free, requiring only an opt-in from players. Once registered, players can join any tournament and play selected games to climb the leaderboard. The tournaments are not just about spinning the reels; they’re a challenge to see who can score the highest and secure the top rewards. For those aiming higher, the Rewards Sunday Race is an exclusive event with a prize pool including hundreds of cash prizes, making it a must-join for competitive players.
The Drops and Wins Promotion at Gala Casino offers players daily opportunities for tournament participation and prize drops across selected games, running from 6th March 2024 to 5th March 2025. This promotion is notable for its substantial total prize pool of £30,000,000. Players who opt into this promotion can compete in daily tournaments and are eligible for random prize drops, which include cash rewards and bonuses for existing players. This promotion offers members multiple chances to win across different game types. To participate, players must opt-in through each game’s interface. They can also ascend weekly leaderboards or receive prizes from daily drops.
Currently, Gala Casino does not offer a no deposit bonus. This type of promotion allows players to receive benefits without depositing funds and is highly sought after. Players keen on such promotions should keep an eye on updates.
A practical method to stay informed about potential offers is to visit the no deposit bonus page at Gamblizard. Gamblizard often provides exclusive offers that cannot be found on casino websites. These offers consist of special promotions for many UK online casinos. By regularly checking, players can discover when new no deposit bonuses are available for Gala Casino and other online gaming sites. This approach helps to keep players from missing out on a no deposit bonus as soon as it’s available.
Gala Casino provides a decent assortment of promotions that are quite appealing. I give them a robust 4.5 out of 5. The welcome bonus generously equips new players with both funds and spins to explore the games. Daily spins and varied tournaments introduce a consistent competitive element. The Drops and Wins promotion offers daily opportunities for additional rewards, enriching regular play. Overall, Gala Casino delivers a well-balanced offering that maintains rewarding and competitive gameplay.
The Gala Rewards scheme is an exclusive promotion offering members various benefits and rewards. The programme is open to players over 18 residing in the UK. To join, players must opt-in and make a minimum deposit of £5. Continuous participation requires adherence to these terms alongside regular activity within the specified games and promotions.
The rewards system is structured around activities such as playing Slots, Slingo, or Scratch Cards, with a focus on the Rewards Wheel and a special Sunday Rewards Tournament:
Loyal members of Gala Casino may also be eligible for additional, unadvertised rewards, such as customised bonuses or promotions, based on their activity and preferences. Regular participation and adherence to the promotional terms and conditions will increase your chances of receiving these special rewards.
Participants must comply with the promotion-specific conditions, such as using their Rewards Wheel spin on the same day it is awarded. Bonus rounds must be activated within one day and used within the same timeframe. The casino also reserves the right to impose account restrictions or disqualify participants for irregular or abusive playing patterns.
Having interacted with the Gala Casino VIP programme, I find the balance between simplicity and reward quite satisfying. With clearly defined reward mechanisms and reasonable terms, I’d give it a 4.2 out of 5. It offers a worthwhile opportunity for regular players to receive extra value from their gaming sessions.
At Gala Casino, visitors find a broad selection of over 2,000 games, featuring a rich mix from highly regarded providers like Microgaming, Blueprint Gaming, IGT, Yggdrasil, and Red Tiger Gaming. The user interface offers effortless access to games, showcasing popular and newly released titles across various categories, confirming Gala Casino’s reputation for delivering first-rate entertainment.
Game Type | Quantity | Most Popular Game |
---|---|---|
Slots | 1,500+ | Big Bass Bonanza |
Jackpot Slots | 75+ | Eye of Horus Jackpot King |
Megaways Slots | 120+ | Bar X Safecracker Megaways |
Slingo Games & Scratchcards | 30+ | Slingo Centurion Maximus Winnus |
Live Casino & Table Games | 100+ | Crazy Time |
Gala Casino offers players the opportunity to trial slots in a practice mode before committing their funds. This option is particularly beneficial for acquainting yourself with the game mechanics and bonus features. Regarding Return to Player (RTP) statistics, Gala Casino transparently provides this data within the game menu during play, enabling players to make informed decisions based on these figures in comparison to industry norms.
Game | Provider | RTP | Industry Standard RTP |
---|---|---|---|
Big Banker | CR Gaming | 95% | 96% |
Bonanza Megaways | Big Time Gaming | 96% | 96% |
Rainbow Riches Pick’n’Mix | Barcrest | 94% – 98% | 96% |
Gonzo’s Quest Megaways | Red Tiger Gaming | 95.77% | 96% |
Primal Megaways | Blueprint Gaming | 96.76% | 96% |
Deal Or No Deal Slingo | Slingo Originals | 95% | 95% |
Slingo Fortunes | Slingo Originals | 95% | 95% |
Lightning Roulette | Evolution Gaming | 97.10%-97.30% | 94.67%-97.30% |
Blackjack Fortune Spinner | Evolution Gaming | 99.49% | 99.5% |
Gala Casino presents a comprehensive selection of over 1,500 online slot games. The slots come in different formats, from traditional ones with simple paylines to innovative slots that offer multiple ways to win. They are based on themes ranging from ancient myths to contemporary culture. All games are from reputable developers who guarantee fairness and quality.
Megaways slots at Gala Casino redefine traditional slot machine formats with their variable reels, offering up to 117,649 ways to win on each spin. This innovative category includes over 120 unique titles. Megaways slots offer a creative approach to traditional slots, with their changing reel sizes and shifting number of paylines. This selection keeps Gala Casino’s offerings fresh and appealing, providing members with continuous opportunities for discoveries and potential rewards.
Game Name | Game Developer | RTP | Release Date |
---|---|---|---|
Royale With Cheese Megaways | iSoftBet | 95.98% | 03.06.2021 |
The Dog House Megaways | Pragmatic Play | 96.55% | 13.08.2020 |
Eye of Horus Megaways | Blueprint Gaming | 95.49% | 18.10.2019 |
Buffalo Rising Megaways | Blueprint Gaming | 96.5% | 15.10.2008 |
Wish Upon a Jackpot Megaways | Blueprint Gaming | 95.99% | 06.01.2020 |
Ted Megaways | Blueprint Gaming | 96.03% | 30.07.2020 |
Jackpot slots, also known as progressive slots, offer a prize pot that increases with every bet placed. Gala Casino offers over 75 jackpot slots, including hourly, daily and mega jackpots. The themes vary widely, covering everything from Lucky Irish to Ancient Egyptian inspirations to appeal to a broad audience. These games come in standalone progressives, local progressives and wide area network progressives, all of which contribute to the potential for sizable winnings.
Game Name | Game Developer | RTP | Release Date |
---|---|---|---|
Diamond Mine Megaways Jackpot King | Blueprint Gaming | 96.43% | 01.05.2018 |
Gladiator Jackpot | Playtech | 94.09% | 20.11.2012 |
The Goonies Return Jackpot King | Blueprint Gaming | 96% | 30.09.2021 |
King Kong Cash Jackpot King | Blueprint Gaming | 95.5% | 05.06.2020 |
Genie Jackpots Wishmaker | Blueprint Gaming | 96.06% | 25.07.2020 |
Rainbow Jackpots | Red Tiger Gaming | 96.15% | 08.09.2016 |
Slingo and scratch cards at Gala Casino offer a combination of simplicity and chance, presenting players with over 30 options in this distinctive game category. Slingo merges slots with bingo, introducing a new dynamic to the game, while scratchcards offer instant winnings through a quick reveal process.
Game Name | Game Developer | RTP | Release Date |
---|---|---|---|
Slingo China Shores | Slingo Originals | 94.07% | 26.02.2024 |
Slingo Fire and Ice | Slingo Originals | 96.4% | 08.02.2022 |
Slingone Fishin’ | Slingo Originals | 95% | 02.07.2021 |
Book of Slingo | Slingo Originals | 95% | 26.05.2021 |
Slingo Money Train | Slingo Originals, Gaming Realms | 94.50% | 25.05.2023 |
Fishin’ Frenzy Scratchcard | Blueprint Gaming | 80% | 30.09.2019 |
Deal or No Deal: What’s In Your Box Scratchcard | Blueprint Gaming | 77.76% | 08.08.2016 |
Gala Casino offers more than 100 live casino and table games, creating an authentic atmosphere. The live casino games include various versions of blackjack, roulette, baccarat, and poker. Each game has live dealers to replicate the real-life feel of the casino. Themes span from classic casino aesthetics to innovative game shows, appealing to different player preferences.
Game Name | Game Developer | RTP | Release Date |
---|---|---|---|
Adventures Beyond Wonderland Live | Playtech | 96.82% | 18.02.2021 |
Money Drop Live | Playtech | 94.01% | 09.07.2021 |
Quantum Roulette Live | Playtech | 97.31% | 20.08.2019 |
Prestige Roulette | Playtech | 99% | 23.11.2019 |
Caribbean Stud Poker | Evolution Gaming | 96% | 03.12.2018 |
Video Poker | Evolution Gaming | 99.54% | 23.08.2023 |
Cashback Blackjack | Playtech | 99.55% | 11.01.2019 |
Quantum Blackjack Plus | Playtech | 99.68% | 24.05.2021 |
Exploring Gala Casino was a pleasing task. The casino hosts over 1,000 games from respected providers like Microgaming and Blueprint Gaming. The clear RTP data provided is useful, particularly when trying out slots. The mix of classic and innovative game types, from jackpot slots to Megaways, offered plenty of options for new discoveries. The casino’s commitment to player support through RTP stats and free trials was apparent. I’d rate Gala Casino 4.4 out of 5 for its robust game offerings and user-friendly interface.
Gala Casino makes sure that its offerings are easily accessible on smartphones and tablets, so you can play whenever and wherever you want. They offer a large selection of games optimised for playing on the go. With mobile technology, players can access progressive jackpots, slot machines, and live casino games, providing a convenient way to participate in gaming activities.
Most games are optimised for mobile use, but some may not be fully adjusted for mobile screens or operating systems, which could cause issues for players. Still, there is Gala Casino app for both iOS and Android devices, aiming to broaden usability and improve access for its users.
Download Source | iOS Casino App | Android Casino App |
---|---|---|
URL | https://apps.apple.com/gb/app/gala-casino-real-money-games/id706012393 | https://play.google.com/store/apps/details?id=com.gala.android.casino&hl=en&gl=GB |
Rating | 4.7 | 4.2 |
Reviews | 3.8K | 1.3K |
Provider | Gala Interactive (Gibraltar) Limited | Gala Interactive (Gibraltar) Limited |
Compatibility | iOS 14.0 or later | Android 5.0 or later |
Language | Multilingual | Multilingual |
Last Update | 27 Feb 2024 | 11 Nov 2022 |
Version | 24.02.21 | 22.11.11 |
Overall, I give Gala Casino’s mobile offering a 4.7 out of 5. The apps are well optimised for on-the-go gaming with a large selection of games, though some may not display perfectly on all devices. Loading times using mobile internet are generally fast, making game play quite convenient. It’s clear that Gala Casino has invested in a strong mobile presence.
Gala Casino offers its players a no-fuss approach to depositing funds, with a focus on convenience and security. The broad selection of payment methods available makes it easy for users to make transactions. These methods include e-wallets, debit cards, and mobile payments. Starting at £5, minimum deposits are designed to be accessible without imposing additional transaction fees, making Gala Casino a practical option for UK players.
Payment Method | Processing Time | Min Deposit | Commission Fees |
---|---|---|---|
Google Pay | Instant | £5 | Free |
Apple Pay | Instant | £10 | Free |
Debit Card | Instant | £5 | Free |
PayPal | Instant | £10 | Free |
Paysafecard | Instant | £10 | Free |
Skrill | Instant | £5 | Free |
Skrill 1-Tap | Instant | £5 | Free |
Gala Casino’s approach to deposit methods prioritises user convenience, underscoring the significance of responsible gaming with options like deposit limits and gambling controls. The unavailability of certain payment methods, like direct Paysafecard vouchers, alongside prohibiting credit card transactions, is in line with regulatory guidelines, accentuating safer gambling. The ability to set deposit limits and access controls easily promotes a responsible gaming environment.
I’d like to rate Gala Casino’s deposit process 4.2 out of 5. The transactions are instant, and the system is easy to use. I particularly appreciated the direct e-wallet integrations, such as PayPal. The casino’s adherence to UK regulations by omitting credit cards and advocating responsible gambling contributes to its reliability. However, providing greater clarity on payment method limitations would be beneficial.
Gala Casino provides multiple withdrawal options. It aligns with UK gambling standards by requiring the use of a deposit method for withdrawals, a measure for secure transactions.
Payment Method | Minimum | Withdrawal Time | Commission Fees |
---|---|---|---|
Debit Card | £5 | 1-3 Banking Days | Free |
Visa Fast Funds | £5 | Within 4 hours | Free |
Bank Transfer | £5 | 2-4 Banking Days | Free |
Apple Pay | £5 | 1-3 Banking Days | Free |
Instant Bank Payment | £5 | Instant | Free |
For those who have funded their Gala Casino account using PayPal in the last six months, withdrawals are also possible via PayPal. Although Gala covers deposit fees, it remains unclear if the casino also absorbs withdrawal fees via PayPal. Following the closed-loop policy, players wishing to withdraw through another method must first withdraw an amount equal to their PayPal deposits via PayPal.
I award Gala Casino’s withdrawal procedures a 4 out of 5. I found the withdrawal options to be comprehensive, with the rapidity of Instant Bank Payments notably efficient. However, improvements could include more precise communication regarding withdrawal times and potential fees, especially for users who prefer traditional bank transfers or are looking for even faster withdrawal methods.
Initiating the KYC and account verification process at Gala Casino is crucial for maintaining player safety and meeting the regulations of the UK Gambling Commission. This thorough procedure is designed to combat fraud, ensure players meet the legal gambling age, and uphold the integrity of the gaming setting. Verification begins at the point of registration and is periodically revisited to verify the accuracy of player information continuously.
Particularly noteworthy is the Source of Funds check that is activated when player activities reach certain thresholds, reflecting the stringent standards mandated by the commission.
For verification, players may be asked to provide various documents, such as a valid photographic driving license, a recent bank statement, or a utility bill. Other documents that might be requested include a current Council Tax bill, a recent HMRC tax notification, and proof of residence like an up-to-date tenancy agreement or a recent mortgage statement. Additional documents could include insurance certificates, a university acceptance letter, a recent employment contract, a marriage certificate, and an enrolled deed poll certificate. Each of these helps in confirming the identity and legitimacy of the players, reinforcing the casino’s commitment to regulatory compliance and gaming integrity.
Your documents are expected to be verified within 24 hours, after which your account should be in good standing for full participation. If you need help or have any complications, Gala Casino’s Customer Support team is ready to provide assistance and guide you through the necessary steps.
Gala Casino provides a robust customer support system designed to assist players efficiently through various methods. Players have multiple ways to reach out for support:
Contact Method | Availability | Average Response Time |
---|---|---|
Live Chat | 24/7, for all users | Immediate |
Contact Form (Email) | 24/7 | Varies |
Facebook Messenger | 24/7 | 5 minutes |
X Messenger | 24/7 | 5 minutes |
Instagram Messenger | 24/7 | 5 minutes |
I contacted Gala Casino via their live chat service to enquire about PayPal withdrawal times. I was pleased with the prompt and useful response I received. While the lack of telephone support is slightly disappointing, the overall effectiveness of their digital communication methods makes up for it. I would rate their customer service as 4.5 out of 5, reflecting a high level of satisfaction with their digital-first approach.
100 comments from Gala Casino players were scrutinized across various platforms. For Reviews.io, the casino received a high rating of 4.7/5 from 246 reviews. Positive feedback makes up 29% of the total comments analyzed, with key advantages including a prompt and efficient withdrawal process, excellent customer support, and a commitment to responsible gaming and ethical practices.
Oscar: “To be honest, constantly I am losing. And sometimes I win, but I do not have any issues with gala casino, far as I know it’s very genuine, fast payout without delay, 100% much better than other website.”
Negative feedback constitutes 58% of comments, with main concerns being withdrawal and deposit issues.
Robert Prior: “Take your deposit but trying to make a withdrawal very hard. I would not like to work for the company. The only other cowboy missing is John Wayne. Take seconds for a deposit but a withdrawal 4 days how can this be.”
On Trustpilot, Gala Casino has a low rating of 1.5/5 based on 272 reviews. Positive feedback makes up 29% of the total comments, with key advantages being a fast withdrawal process, excellent customer support, and responsible gaming practices.
Geoffrey: “Amazing casino and fair. How this casino only has 2 stars is beyond me. Won 2k withdrawal was in my bank in 1hr. They even send you an email saying think about what you’re spending the money on and don’t be quick to redeposit. Literally, if I could give this company ten stars I would and I’ve played most sites. Absolutely miles above the rest.”
Negative feedback is significant, with 58% of comments being critical. The main issues reported include problems with customer service, withdrawal and deposit issues, and concerns about fairness and rigging.
renata de oliveira lima: “Should be banned! Needs reporting to gambling commission! I could see the slots glitching in order to avoid the bonus spins!”
On AskGamblers, Gala Casino has a rating of 6.3/10 based on 27 reviews. Positive feedback highlights similar advantages as other platforms, including a quick and hassle-free withdrawal process, excellent customer support, and responsible gaming practices.
Negative feedback is also significant, with 58% of comments being critical. The main issues reported are problems with customer service and delayed or unhelpful responses.
Inactive user: “Bonuses are terrible, you have to wager 200 first to then get a 10 bonus wow unreal and they so-called live help is terrible, no help at all, very rude and often close the chat without warning which then you have to go through another couple of annoying steps to then restart chat, defo one to avoid if you’re looking for a bonus and some fun.”
Concluding my thoughts, Gala Casino, backed by the Entain Group, marks a significant presence in the UK online gambling scene, offering a trustworthy and fair gaming setting. The focus on responsible gaming, alongside robust security protocols, provides a secure environment for players.
The website’s user-friendly design and excellent mobile optimization make accessing games effortless. This flexibility allows users to play their favourite games without constraints, promoting an easy transition between devices. Suited for players seeking a reliable and secure option that values and rewards their involvement, Gala Casino excels in providing a satisfying setting for those who prioritize safety, convenience, and recognition for their dedication.
Highlights include a commendable loyalty program that recognizes and rewards regular play, a strong commitment to security and responsible gaming, and exceptional mobile optimization that makes games accessible across different devices. Overall, I rate Gala Casino at 4.4 out of 5.
If you’re facing issues with registration, it could be due to several factors. You may have entered incorrect details too often, resulting in a temporary block; wait for the specified duration and try again. It’s possible an account already exists with your details; if so, attempt to recover your password. Clearing your cache and cookies might resolve the issue, or you might be in a location where the service isn’t available. Gala Casino accepts new members from the UK, Republic of Ireland, Gibraltar, and Jersey.
If you can’t access your account, check you’ve entered the correct password. Issues may arise if your account isn’t fully verified or you’ve tried registering multiple accounts — only one per customer is permitted. Sometimes, accounts on sister sites are closed for safer gambling compliance or for breach of terms. Check your emails, including spam, for communications.
If there is a significant change in betting behaviour over a short period, bonuses and promotions may be temporarily blocked or frozen on an account. This is a requirement by the Gambling Commission. To resume receiving these offers, it is recommended that you initiate a chat with the company’s support team for assistance. They will help promptly.
If you haven’t received a welcome bonus, consider the minimum deposit, timing, and payment methods used. First-time deposits are typically required. If there’s an issue, a warning should be displayed in your account. After qualifying, the bonus might take a bit to show up. Some bonuses are specific to certain games or bet types, so reading the terms carefully is important.
If your casino game has stopped or crashed, it’s likely a temporary glitch, possibly due to a weak internet connection or technical snags. Check your connection first; if that’s stable, try restarting the game. Clearing your cache or using a different web browser often resolves most problems. For further details, the ‘Unable to Play’ section on the casino site might help. Should issues persist, consider adding Gala Casino to your browser’s list of trusted sites, guidance for which is provided in their help articles. Alternatively, note down the Game ID from ‘Game Logs’ and inform customer service. Meanwhile, you might switch to a different game; any progress in the malfunctioning game should resume once the issue is rectified.
arcticfalcon87
United Kingdom
Submit your review of Gala Casino