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Gamblizard has put together a detailed Duelz Casino review, a good read for British players considering a new online casino. It covers everything from the games the brand offers and the available providers to how well it works on mobile, the ways you can pay, and how secure it is. You will find all the necessary information about Duelz Casino bonuses and promo code offers that could make your gameplay even better. If you are looking for your next online casino, this review will help you decide if Duelz Casino is the place to be.
Since its launch in 2018, Duelz Casino has quickly become a name to watch in the competitive UK online gambling market. This online casino is a bit different from what you might expect from a slot site. It mixes classic casino games with gamification features, creating a distinctive and fun environment for players.
What sets this UK online casino special is its killer duel concept, which is more than just a theme. Instead of just spinning reels, players go head-to-head with other users in real time. These duels involve using spells and collecting chests, making the game even more fun and allowing you to win rewards. Duelz has a gamified approach and a solid selection of slot machines and live casino games, so it’s a great choice for anyone looking for something different in an online casino.
Here’s a quick rundown of what makes Duelz Casino distinctive:
Parent Company | Website Link | Head Office Address | CEO | Employee Count |
---|---|---|---|---|
SuprPlay Limited | duelz.com | Palazzo Villa Rosa, Triq in-Nemes, Swieqi SWQ3302, Malta | N/A | 51-200 |
Duelz Casino is particularly suited for players who appreciate a competitive edge to their gaming and are looking for something beyond the standard online casino.
As soon as you enter Duelz Casino, you’re greeted by a striking, fantasy-themed design that really sets it apart from other casino sites. The homepage has a mediaeval fantasy theme with a colourful animated background. There is also a quirky two-headed rabbit character popping up on the screen here and there. Plus, the background music makes this website feel more appealing. All of this makes it less like a typical online casino and more like a video game.
There’s a navigation bar at the top that lets customers get to everything in one go, including the games, promotions, language options and customer support. It’s simple to use and easy to access the main features. The main screen shows the most popular casino games in a nice way, with bright thumbnails on a matching background. The mobile version retains the same bright aesthetic and user-friendly navigation, making it easy for players to switch between desktop and mobile gaming.
The game lobby is set up into different categories, like slots, live casino, game shows, and table games. This makes it easy for users to find the games they like. All the games are of a high quality, with popular titles and new releases featured prominently. However, the games page could do with being a little less cluttered. Another thing to watch out for is that flash content can make the loading times slower because of the site’s rather demanding nature on processors. The occasional readability issues with the font are also worth noting. Despite this, the site has a fun, welcoming atmosphere that will appeal to many players.
Ease of navigation | Excellent – Clear links and well-organised layout make it easy to find essential features. |
---|---|
Mobile games availability | Good – Well-optimised for mobile devices, retaining quality and user-friendliness. |
Game filters | Good – Various categories and filters available, though the page can feel cluttered. |
Search function | Good – Effective search bar helps locate specific games quickly. |
Loading speed | Mediocre – Flash content can slow down loading times on lower performance devices. |
UX and UI rating | Very Good – Visually appealing, themed design, but font readability can be an issue. |
With a score of 3.8 out of 5, I find the Duelz Casino website to be quite appealing. The fantasy theme and easy-to-use design make the site look great, but there are a few things that could be improved. For instance, the loading times could be faster and the game page could be made more clutter-free. Overall, I’ve found the site to work quite well, but I did have a few issues with some of the flash content on my laptop.
Duelz Casino puts player safety and security first and is licensed by top regulatory bodies, showing they are committed to maintaining the highest standards of fairness, transparency and player protection. The casino operates under the following licences:
Licence | Licence Number | Issuing Authority |
---|---|---|
Remote Gaming Licence | MGA/B2C/325/2016 | Malta Gaming Authority |
UK Casino Licence | 000-048695-R-327029-007 | UK Gambling Commission |
Remote Gambling Licence | 18Li7522 | Swedish Gambling Authority |
Duelz Casino actively promotes responsible gaming and offers various tools and resources to help players stay in control of their gambling habits. These include:
Duelz Casino is all about keeping things safe for their players. They have taken a number of measures to help achieve this goal:
SSL encryption | ✔️ |
---|---|
Deposit Limits | ✔️ |
Activity Limitations | ✔️ |
Self Exclusion | ✔️ |
Protection of Minors | ✔️ |
Problem Gambling Organisations | ✔️ |
IT-Security | ✔️ |
Firewall | ✔️ |
Anti Money Laundering | ✔️ |
Duelz Casino goes the extra mile when it comes to player safety and security. They hold licences from reputable authorities, implement robust security measures, and actively promote responsible gambling. Therefore, I would rate Duelz Casino 4.5 out of 5 in terms of safety and licensing.
Duelz Casino UK has a nice mix of bonuses and promotions to keep things interesting for both newcomers and existing customers. They offer a generous welcome bonus package with a 100% deposit match and free spins, regular cash tournaments with big prize pools, the year-long Drops & Wins promotion with daily prizes, a weekly cashback scheme, and the Lucky 6 Roulette Madness tournament. While they don’t currently have a no deposit bonus, they make up for it with a wide range of other promotions that you won’t find at many other online casinos.
Each promotion comes with its own rules, including how many times you need to play through your bonus before you can cash out and any limits on winnings. Duelz Casino even has a wagering calculator to help you keep track of your progress. So, if you’re looking for a casino with plenty of chances to get a little extra, Duelz might be worth checking out.
Duelz Casino extends a great sign up offer to new players. Upon making their first deposit of £20 or more, players receive a 100% match bonus up to £100. This means that if you deposit £50, you’ll get an extra £50 in bonus funds, giving you a total of £100 to play with. There’s no bonus code needed for this joining offer; simply register and make your first deposit to claim it.
As well as the match bonus, new players get 100 FS on the popular slot game Book of Dead. You’ll get 20 slot spins a day for five days in a row. To receive the bonus spins for a given day, you simply need to login and enter the game.
While the deal is undoubtedly generous, it’s important to know the wagering requirements. The bonus funds are subject to a 30x wagering requirement, which means you’ll need to wager the bonus amount 30 times before you can withdraw any winnings. For example, if you receive a £50 bonus, you’ll need to wager a total of £1,500 before you can cash out. Additionally, there’s a maximum win cap of £500 on this first deposit bonus.
As of now, Duelz Casino does not feature a no deposit bonus among its promotional offerings. However, players seeking such offers can stay informed by regularly checking the no-deposit bonus page on Gamblizard. This website is regularly updated with exclusive promotions for various online casinos, including the possibility of future no deposit bonus deals from Duelz.
While a no deposit bonus might not be available at this moment, Duelz Casino does provide a range of other promotions to suit new and returning players. These can include deposit match bonuses, free spins on popular slots, various tournaments, or even cashback rewards.
Duelz Casino gives players a chance to participate in cash tournaments, where they compete against other players in live matches for a share of the prize pool. The casino gives away nearly £10,000 in cash prizes every week, and there are new tournaments starting every 15 minutes. These tournaments are open to all players, regardless of their deposit history, and there are no wagering requirements on any winnings.
The tournament format is head-to-head, meaning that players compete directly against each other. Each tournament typically lasts for a few minutes, and the player with the highest score at the end of the tournament is the winner. The prizes vary depending on the tournament, but they can range from a few pounds to hundreds of pounds.
Players can enter as many tournaments as they like, and there is no limit to the number of tournaments they can win. If a player is eliminated from a tournament, they can simply join another one that is about to start. Duelz Cash tournaments are a way to add something different to your gaming session and perhaps win some additional funds.
Duelz Casino is participating in Pragmatic Play’s Drops and Wins promotion, a year-long event with a substantial prize pool of £25,480,000. Running until 5th March 2025, this promo offers daily prize drops and tournaments with cash rewards, multipliers, free spins, and instant bonuses.
Every day, there are tournaments with a £40,000 prize pool and random prize drops totalling £30,000. These prizes are distributed across a wide selection of Pragmatic Play’s popular slot games, such as Wolf Gold, Mustang Gold, Great Rhino Megaways, and many others.
To join, players simply need to play any of the qualifying games during the promotional period. There is no minimum deposit required, and all rewards from the Drops and Wins promotions are paid out as cash, with no wagering requirements.
It’s worth noting that the total prize pool amount may vary due to prize multiplier mechanics in some games. For a complete list of qualifying games and full terms and conditions, players should check the games themselves. Drops and Wins offers players the chance to earn extra rewards while playing some of the industry’s most popular slot games.
Duelz Casino is teaming up with Evolution for a special promotion called “Lucky 6 Roulette Madness.” This Lucky 5 Roulette promotion runs until 4 September 2024 and offers a total of £1,040,000 in cash prizes.
The main attractions of this deal are the daily prize drops and the weekly mega tournaments. Each day, 78 lucky players will receive random prize drops totalling £5,000. These Lucky 6 Prize Drops occur at random intervals throughout the day, adding an unexpected reward to the game. Every Friday, the stakes are raised with a massive £50,000 Mega Tournament. This tournament gives players the chance to compete against each other for a share of the prize pool.
Entry is simple, all players need to do is play the Lucky 5 Roulette game at Duelz Casino during the promotional period. All prizes will be awarded in cash with no wagering requirements. While the total prize pool is fixed, it’s worth noting that specific prize amounts and distribution mechanisms may change throughout the promotion. This offer may appeal to players interested in roulette games and looking for an opportunity to win some extra cash.
Duelz Casino features a weekly cashback promotion for its players. Every Friday at 12:00 CET, eligible players receive 10% of their net losses from the previous week back into their accounts as cash. This cashback is calculated based on the player’s net spending from Friday 00:00 to Thursday 23:59 UTC, which is defined as the total amount wagered minus any wins and rewards received.
The lowest cashback available is £0.10, with all games on the site included in the calculation. This is paid out in cash with no wagering requirements. Customers can choose to withdraw it or use it to play more games.
All players who have not violated any of the Duelz terms and conditions are eligible for cashback. It’s a way for the casino to reward player loyalty and to offset potential losses. While the cashback percentage is fixed at 10%, the actual amount received depends on the individual player’s net losses during the previous week. This promotion is a regular feature at Duelz Casino, giving players the chance to recoup some of their losses every week.
Duelz Casino has a great range of promotions for all kinds of players. The welcome bonus is a nice starting point, with a 100% deposit match and free spins on a popular slot. While the absence of a no deposit bonus might be a downside for some, the regular cash tournaments, Drops & Wins promotion, weekly cashback, and Lucky 6 Roulette Madness compensate for it.
These promotions offer a good mix of rewards. However, some of the wagering requirements, like the 45x on free spins winnings, are a bit on the higher side. Nevertheless, I’d rate Duelz Casino a 4 out of 5 for its promotions.
Duelz Casino has a one-of-a-kind gamification system that sets it apart from other online casinos. This system is all about duels, where players can compete against each other in real-time while playing their favourite slot machines. While the spells and chests elements of this system are currently unavailable, the core concept of duels remains a key part of the Duelz offering.
Here’s how the system works:
The game system at Duelz Casino offers something different from traditional casino loyalty programmes. It appeals to players who love the competitive and interactive aspects of the duels. As players advance through the leagues, they’ll earn cash prizes, free spins, and other bonuses.
Based on my interaction with the gamification system at Duelz Casino so far, I would rate it a 4 out of a possible 5. The duels make the casino different from others, but the removal of spells and chests has made it less strategic. The core duel mechanic is still interesting and interactive, and hopefully, the full gamification system will be restored soon.
Duelz Casino has a decent selection of games, with nearly 2,000 titles in total. It’s not the biggest collection out there, but what they lack in quantity, they make up for in quality. They work with top game developers like NetEnt, Play’n GO, and Microgaming, so you’ll find plenty of familiar and popular games to choose from.
The casino’s game lobby is easy to use, and the layout is clean and visually appealing. You won’t find any bingo or slingo games here, and the choice of scratchcards and instant win games is quite limited. But if you’re into slot machines, jackpots, megaways or live casino games, you won’t be disappointed.
Game Type | Quantity | Most Popular Game |
---|---|---|
Slots | 1,700+ | King Kong Cash Even Bigger Bananas |
Jackpots | 25+ | Thunderstruck II Mega Moolah |
Megaways | 75 | Madame Destiny Megaways |
Scratchcards and Instant Wins | 5+ | Cash Pong Instant Tap |
Live Dealer and Table Games, Live Game Shows | 120+ | Video Poker |
Duelz Casino allows its customers to try out some games for free before deciding to play with their funds. It’s a handy feature, especially if someone is new and wants to get a feel for the games, or if they are a regular player wanting to test out a new strategy. Just remember, a Duelz Casino login is required to access the free play versions.
When it comes to RTP (Return to Player) info, Duelz has got you covered. They show the RTP for each game right in the game menu. This means that players can see how much each game is likely to pay out over time. Here’s a comparison of some popular games at Duelz Casino and how their RTP stacks up against the industry average:
Game Title | Provider | RTP | Industry Standard RTP |
---|---|---|---|
Mental | NoLimit City | 96.09% | 96.00% |
Fire in the Hole xBomb | NoLimit City | 94.11% | 96.00% |
Dead Canary | NoLimit City | 94.12% | 96.00% |
Devil’s Crossroad | NoLimit City | 96.06% | 96.00% |
Nine To Five | NoLimit City | 96.03% | 96.00% |
Space Donkey | NoLimit City | 96.07% | 96.00% |
Oasis of Dead | Play’n GO | 94.51% | 95.00% |
Extra Juicy Megaways | Pragmatic Play | 95.37% | 95.00% |
Speed Roulette | Pragmatic Play | 97.30% | 94.67%-97.30% |
Blackjack Live | Evolution Gaming | 99.28% | 99.50% |
With over 1,700 titles on offer, slots are by far the most popular game type at Duelz Casino. They come from various software providers, so you’re spoiled for choice regarding themes and game features, from classic fruit machines to modern video slots with bonus rounds. These games are divided into different sections, such as Volatile and Drops & Wins, and players can filter the games according to their preferences.
Duelz Casino boasts one of the best slot collections among online casinos. Rather than overwhelming players with too many options, Duelz has carefully selected each title to maintain high-quality and satisfying gameplay. The games section is well laid out, with buttons for top picks, new games and more, making it easy to find the type of slots you’re interested in playing. Here are some of the top slot games available at Duelz Casino:
At Duelz Casino, players can try their luck on over 25 jackpot games, with the chance to win six-figure or even larger prizes. Playing these games is a great way to get the adrenaline going, with the potential for some huge wins that could change your life for the better.
It doesn’t matter if you’re after the biggest jackpots or a smaller prize, because Duelz has something for everyone. Their selection includes games from top developers like NetEnt and Microgaming, creators of famous titles such as Mega Moolah and Mega Fortune.
These jackpot slots work by combining the contributions of many players to create huge prize pools. You could be the next lucky winner to take home a life-changing sum. And if you ever get tired of your favourites, there are plenty of other jackpot games to explore, such as Cosmic Fortune or Divine Fortune.
Game | Provider | RTP | Release Date |
---|---|---|---|
Break Da Bank Again Mega Moolah | Games Global (Microgaming) | 92.00% | 2024-05-20 |
Hyper Strike King Millions | Gameburger Studios | 92.50% | 2023-10-30 |
Wolf Blaze WOWPOT! Megaways | Fortune Factory Studios (Microgaming) | 86.93% | 2023-04-26 |
Atlantean Treasures Mega Moolah | Neon Valley Studios (Microgaming) | 92.08% | 2020-02-25 |
The Finer Reels of Life WOWPOT | Games Global (Microgaming) | 92.01% | 2023-05-25 |
Mega Joker | NetEnt | 99.00% | 2013-10-01 |
Mercy Of The Gods | NetEnt | 96.64% | 2019-05-16 |
Pots O’Riches Mega Moolah | Aurum Signature Studios (Microgaming) | 88.10% | 2021-11-26 |
Vegas Night Life | NetEnt | 96.00% | 2020-10-16 |
Duelz Casino is a great place to play Megaways, with over 75 of these games and plenty of other slot games with a win-both-ways feature. Players who only want to play Megaways can use a sorting tool and search bar to find their preferred titles.
What makes Megaways so special is the fact that the number of ways to win can change with every spin. Sometimes it reaches into the hundreds of thousands. Duelz has a mix of original Megaways games and classic slots that have been adapted to include this increasingly popular mechanic. Here you can find some of the most popular Megaways titles at Duelz:
Game | Provider | RTP | Release Date |
---|---|---|---|
Gonzo’s Quest Megaways | Red Tiger | 94.66% | 2020-07-23 |
Dynamite Riches Megaways | Red Tiger | 95.75% | 2021-09-23 |
Fruit Shop Megaways | NetEnt | 96.06% | 2021-01-28 |
Tiki Infinity Reels X Megaways | Yggdrasil | 96.07% | 2021-07-12 |
Big Bad Wolf Megaways | Quickspin | 94.11% | 2021-09-14 |
Power of Merlin Megaways | Pragmatic Play | 96.08% | 2023-07-06 |
Rocket Blast Megaways | Pragmatic Play | 96.01% | 2023-08-03 |
Big Bucks Bandits Megaways | Reel Play | 96.10% | 2020-07-22 |
Fury of Odin Megaways | Pragmatic Play | 95.07% | 2022-12-01 |
Duelz Casino may not have the largest selection of scratchcards and instant win games, but they do offer a collection for those seeking quick and simple gameplay. Scratchcards involve virtually no strategy, while instant win games often incorporate elements of chance and simple choices. Below is a breakdown of the best Scratchcards and Instant Win Games to play at Duelz:
Game | Provider | RTP | Release Date |
---|---|---|---|
Chaos Crew Scratch | Hacksaw Gaming | 60.12% | 2021-04-13 |
Cash Squares Instant Tap | Light and Wonder | 91.99% | 2022-11-30 |
Crack The Code Instant Tap | Light and Wonder | 94.98% | 2023-03-15 |
Eternal Wishes LuckyTap | Eyecon | 95.00% | 2023-10-18 |
Scratch! Platinum | Hacksaw Gaming | 76.67% | 2018-10-15 |
Scratch! Bronze | Hacksaw Gaming | 68.10% | 2018-06-30 |
Duelz Casino goes the extra mile by putting its live dealer, table game, and live game show offerings in three different sections of the website, so players can easily find the type of game they like.
With over 120 options to choose from, players have plenty to explore. Duelz Casino has joined forces with Evolution, one of the top suppliers of top-quality live casino software, so you can be sure you’re in for a first-rate gaming session. From the classics like blackjack, roulette, baccarat and poker to the latest live game shows, there’s something for everyone.
Duelz has live dealer games too, which are great for creating a more interactive atmosphere similar to playing in a land-based casino. Users can interact with the dealers and other players through live chat, available in multiple languages, while benefiting from high-definition streaming and uninterrupted gameplay.
Game | Provider | RTP | Release Date |
---|---|---|---|
Super Stake Roulette | StakeLogic | 97.29% | 2022-09-22 |
Craps Live | Evolution Gaming | 99.17% | 2020-11-29 |
Privé Lounge Blackjack | Pragmatic Play | 99.28% | 2023-07-01 |
Cyberstud Poker | Games Global (Microgaming) | 97.54% | 2015-11-01 |
Scarab Auto Roulette | Switch Studios | 97.30% | 2022-05-25 |
Real Baccarat with Holly | Real Dealer Studios | 98.94% | 2021-03-11 |
Cash or Crash | Evolution Gaming | 99.59% | 2021-09-02 |
Lightning Lotto | Evolution Gaming | 96.08% | 2023-09-20 |
Gonzo’s Treasure Map | Evolution Gaming | 95.26% | 2023-09-06 |
After checking out the games on Duelz Casino, I’d say it’s definitely worth 4.1 out of 5. They don’t have as many types of games as you’ll find at other casinos, like bingo or slingo. But when it comes to slots, there’s plenty of variety. The free play and clear RTP information make it easier to understand what you’re getting, which was really helpful.
It’s clear that Duelz is all about quality, especially when it comes to their carefully curated slots and jackpot games. Another great thing about Duelz is their live casino powered by Evolution. It offers an authentic and social atmosphere.
However, the limited selection of scratchcards and instant win games might not be to everyone’s taste. All things considered, Duelz Casino provides a well-rounded gaming opportunity, especially for slot fans and those who appreciate live dealer interaction.
Duelz Casino UK is easy to access on various devices, and its website is designed to work well on both smartphones and tablets. This means you can play your favourite games wherever you are.
While the casino’s website generally works well on mobile browsers, there are a few things to keep in mind. Not all games are perfectly suited for smaller screens, and you might run into some occasional glitches or slowdowns, especially with games that have a lot of graphics. Also, if you play for a long time on your phone, it might get a bit warm and drain your battery faster, especially if you have an older phone.
Right now, Duelz Casino doesn’t have a special app for phones or tablets. You can only play through your mobile browser, which is handy because you don’t have to download anything or worry about updates, but it doesn’t have all the bells and whistles of a dedicated app.
App Availability | No dedicated mobile app |
---|---|
Compatible Devices | Any device with a compatible mobile browser |
Access Method | Through the casino’s mobile-optimised website |
Game Availability | Access to most, but not all, of the casino’s games |
Features | Touchscreen navigation, game search, account management, banking |
Software | HTML5 technology for cross-device compatibility |
After playing around with Duelz Casino on my phone, I’d give it a 4 out of 5. The mobile site works pretty well and is a decent way to play, especially if you’re using Chrome on an iPhone. But the lack of a dedicated app and the occasional hiccup with some games make it lose a point. If they fixed those things, it would definitely make playing on your phone even better.
Duelz Casino gives you a variety of ways to put money in your account. This makes it easy to get started, regardless of your preferred method, be it your regular bank card or an e-wallet like PayPal. They even accept the ever-popular PayPal, which is a big plus!
The minimum deposit is usually £10, but it can change depending on how you pay. The max you can usually put in is £5,000, which is suitable for most players. Plus, they don’t charge you any extra fees when you deposit, which is always nice.
Payment Method | Min Deposit | Max Deposit | Processing Time | Fee |
---|---|---|---|---|
Trustly | £10 | £5,000 | Instant | None |
PayByMobile | £10 | £40 | Instant | None |
Bank Transfer | £20 | £20,000 | Instant | None |
Visa | £20 | £1,500 | Instant | None |
MasterCard | £20 | £1,500 | Instant | None |
Paysafecard | £20 | £250 | Instant | None |
Skrill | £20 | £1,000 | Instant | None |
Neteller | £20 | £1,000 | Instant | None |
MuchBetter | £20 | £1,000 | Instant | None |
Ecopayz | £20 | £1,000 | Instant | None |
PayPal | £20 | £1,000 | Instant | None |
I’ve tried a few different ways to deposit on Duelz, and it’s been easy every time. They get a 4 out of 5 from me. Duelz Casino has lots of options, it’s quick, and they don’t charge extra fees. The only thing that could be better is if they had a slightly higher maximum deposit limit for some of the methods. All in all, if you’re looking for a hassle-free way to put money in your Duelz account, you’re in good hands.
Duelz Casino provides several options for withdrawing winnings, allowing players to select the method that suits them best. Most withdrawals are processed promptly, so players won’t have to wait long for their funds. However, each method has its own limits on the amount that can be withdrawn at once. Most withdrawals are free, but if a player chooses a bank transfer, it might incur a small fee, depending on their bank and the amount withdrawn.
Duelz Casino withdrawal time is pretty good, especially if players use methods like Trustly, bank transfers, or e-wallets. If a player wants their money on their debit card (like Visa or Mastercard), it might take a few days. Even though Duelz is fast, sometimes the player’s bank or payment provider might take a bit longer, so it is important to be aware of that.
Players who want to get their funds back quicker should make sure they’ve completed the verification steps, such as providing proof of ID or address. This should help avoid delays.
Payment Method | Min Withdrawal | Max Withdrawal | Withdrawal Time | Fee |
---|---|---|---|---|
Trustly | £20 | £20,000 | Instant | None |
Bank Transfer | £20 | £20,000 | Instant | None |
Visa | £20 | £10,000 | 2-4 bank days | None |
MasterCard | £20 | £10,000 | 2-4 bank days | None |
Paysafecard | £20 | £10,000 | Instant | None |
Skrill | £20 | £10,000 | Instant | None |
Neteller | £20 | £10,000 | Instant | None |
MuchBetter | £20 | £10,000 | Instant | None |
PayPal | £20 | £10,000 | Instant | None |
I’d give the withdrawal process at Duelz a 4.3 out of 5. I received my money very quickly when I used Trustly, which was perfect for me. However, players who withdraw larger amounts might not like the £10,000 limit on some options. Additionally, the possible fees for bank transfers are not ideal. Still, Duelz is quite good when it comes to getting your winnings out, so players shouldn’t have too much trouble.
The most effective way to help customers at Duelz Casino UK is through live chat. This is available 24/7 to registered users only. It’s a quick and easy way to get answers and help in real-time.
There are a few things to be aware of. First, unregistered users can only get in touch with support by email ([email protected] or [email protected]), which might not be the best way to get an urgent reply. Second, Duelz offers email support but there’s no Duelz Casino contact number provided.
Contact Method | Availability | Average Response Time |
---|---|---|
Live Chat | 24/7 (Registered Users Only) | A few minutes |
Contact Form | N/A | N/A |
24/7 (for all users) | A few hours | |
Phone Number | N/A | N/A |
One thing Duelz could do to improve is add a comprehensive FAQ section. That way, players can find answers to common questions without having to get in touch with support.
I’d give customer support at Duelz a 3.4 out of 5. The 24/7 live chat is a big plus, and the email support team was quite helpful when I needed assistance with verification. On the other hand, there isn’t a contact form or a comprehensive FAQ section, which makes it a little less convenient than some other casinos. On top of that, only registered users can use Duelz Casino live chat, which might put off potential customers. Overall, Duelz offers decent customer support, but there’s room for improvement.
Duelz Casino is a unique online casino that offers a fun new way to play casino games. If you’re into slots, live casino games, and promotions, Duelz might be your new favourite spot. They have a good selection of high-quality games, and their welcome bonus with free spins is a nice way to start. They also take safety seriously, with multiple licences and strong security measures.
The website looks good and is easy to use, but it could be a bit faster, and the font could be easier to read. And while the mobile site is okay, a dedicated Duelz Casino app would be a nice addition. It’s also worth noting that Duelz Casino doesn’t offer bingo or slingo, and there aren’t many instant win games and scratchcards.
Overall, Duelz Casino is a good option for those looking for something a bit different, especially if you like slots or live dealer games.
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The approximate payout percentage to players at Duelz Casino is 95.14%. This figure is not published by an independent source, but is derived from the average return to player (RTP) of all games offered. The RTP indicates the expected return to players over time and is a measure of the casino’s overall payout percentage. While individual game RTPs can vary, the average gives a general idea of what players can expect. This estimate helps players to understand the potential returns from playing at Duelz Casino.
Wagering requirements at Duelz are designed to allow the casino to recover some of its potential losses. They mandate that bonus funds or winnings from free spins be wagered multiple times before any remaining amount can be withdrawn. These requirements are tracked within one’s account, allowing players to monitor their progress towards meeting the conditions. This mechanism helps balance the bonus offerings and the casino’s financial sustainability, ensuring a fair gaming environment. Being aware of these requirements is crucial for managing one’s funds and understanding the terms associated with bonuses and promotions at Duelz.
If the welcome bonus at Duelz Casino did not appear after signing up and making the first deposit, you should verify that the offer was activated beforehand. If the bonus is still missing despite following the correct steps, promptly contact the casino’s customer support team. They can assist in resolving the issue and ensuring that the bonus is applied to your account. Make sure to provide any necessary details or documentation to expedite the process. The support team is equipped to handle such concerns and will guide you through the necessary steps to rectify the situation.
You can cancel a withdrawal request at Duelz Casino if it is still in the pending phase and has not been fully processed by the casino. It is crucial to act quickly, as once the withdrawal has been processed, it cannot be reversed. This option allows players to manage their funds more flexibly, giving them the chance to continue playing if they change their mind. Always check the status of your withdrawal in your account settings to see if cancellation is still possible. This feature helps maintain control over transactions and provides an additional layer of convenience for players.
To set deposit limits at Duelz Casino, navigate to the ‘Gambling Budget’ section found under the Responsible Gaming page in your account. This area allows you to specify daily, weekly, or monthly deposit limits. By doing so, you can manage and control your spending effectively, promoting responsible gambling habits.
No, Duelz Casino does not allow VPN connections. Players are not allowed to participate in fraudulent activities or use software-based methods to hide their location. This includes VPNs, proxies and similar services. Any suspicious behaviour may result in voided wagers and confiscated funds to comply with regulatory obligations. Prohibited activities include opening multiple accounts, providing false information, using automated devices, or attempting to manipulate location details. Players may not use outside resources to gain an unfair advantage, collude with others for profit, or allow third party access to their accounts. Any involvement in collusion, cheating, money laundering or fraudulent activity will result in severe consequences.
Nina Franks
United Kingdom
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