Casinex

Casinex Online Casino is fully licensed in the UK under Gambling Commission account number 39335, which now includes Remote Casino, Remote Bingo, and Real Event Betting. It also operates under the Malta Gaming Authority licence MGA/B2C/231/2012, which allows access across other regulated markets. While there was a company-wide fine of £175,718 issued back in 2021, the site itself remained fully operational, and the licence was not affected.

The tools available on the site give players control over how they play. You can limit deposits across daily, weekly, or monthly timelines, activate timeout breaks, and apply self-exclusion if needed. There’s also a reality check that prompts you with a reminder after a set time. Everything is explained clearly, with no jargon or vague instructions. The site also includes a self-assessment to help you recognise possible signs of compulsive behaviour early on.

For added support, Casinex provides direct access to services like GamCare, RCA Trust, and Gamblers Anonymous. To help protect minors, the casino links to filtering tools such as Cyber Patrol, GamBlock, and Net Nanny, which block gambling content at the device level. Age checks are mandatory at registration, and access stays restricted until proof is provided.

On the technical side, the site runs securely with full encryption during payments and account activity. Two-factor login is missing, a shame, but that aside, nothing we saw suggested the casino cuts corners or avoids its responsibilities.

Licenses and Security at Casinex Casino

Our Initial Thoughts on the Brand

Casinex makes a decent start visually. The purple, grey, and black layout feels easy on the eyes, and we liked how it avoids being too dark or heavy. The game area doesn’t try to fill every inch of the screen, and that gives the site some breathing space. We found the layout tidy and well thought out, even if it’s not original. You’ve got a menu across the top that switches between casino, live casino, and bingo, along with a visible search bar and account section on the right. What we appreciated more was the sidebar on the left – it opens when hovered over and includes your favourites, support, promotions, and reward tabs. That said, it didn’t always respond. Sometimes it opened straight away, other times it just froze and needed another attempt.

The general site flow holds up well. Games load quickly, and we had no trouble jumping from page to page, though there’s nothing particularly new in how it’s all presented. It’s the same format used by many casinos in the same group, just with a different coat of paint. Still, it gets the basic user flow right. However, live chat gave us more issues. The support icon disappeared entirely during our first visit and didn’t return even after we refreshed the page. For something so important, it shouldn’t be that unstable.

I signed up in under two minutes. The registration page was clearly marked and easy to follow. I did get asked about marketing preferences twice, which felt unnecessary. After I submitted the form, the verification code via text arrived instantly, and I was in. Overall, nothing felt clunky here, but that second prompt could easily have been skipped.

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We counted 11 total methods supported at Casinex and most are processed instantly. There are also no fees on top-ups, except for PaybyPhone, which adds a small charge. The minimum deposit sits at £10 for nearly every method, but there’s no early info on limits inside the cashier itself, you’ll only find out halfway through the process. That’s one thing we think could be better, other than this, everything is explained clearly.

Casinex Casino Deposit Methods

I started by using Visa to make a £10 deposit. The process felt quick overall, but I had to enter the expiry date manually, which caught me off guard. The page didn’t show any limits until after I clicked through. My payment didn’t complete – it froze on the “Processing” screen for several minutes and didn’t go further.

I switched to PayPal for another £10 attempt. This time, I got prompted for my job and salary details, which I hadn’t seen before. Once I filled that in, the payment worked right away. Later, I tested Visa again in Incognito mode and the deposit went through in seconds. Support confirmed it was likely a browser prompt issue. Good to know in case someone else runs into the same thing.

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Casinex puts out a fair number of bonuses, with over ten active deals available right now. Most of them can be found on the promotions page, and thankfully, each has its own Terms & Conditions link attached. The offers range from cashback to free spins and seasonal deals. While the no deposit bonus is missing, the welcome deal is a nice alternative, if you are fine with its conditions, that is. The promotions page is easy to access and provides clear terms, which we appreciated.

Sign Up Promotion

The main casino welcome offer gives you 100% up to £200 on your first deposit. You’ll need to deposit at least £10 to activate it, and once you do, the bonus shows up immediately in your account. It sounds generous, but the 50x wagering requirement attached to both the deposit and bonus means you’ll need to play through quite a bit before making any withdrawals.

I triggered the welcome bonus during my Visa deposit. The bonus was added right after that, no issues.

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Cashback Deals

ProgressPlay group, Casinex included, is pretty well-known for their weekly casino cashback bonus deals, and thankfully, the money returned doesn’t come with wagering attached:

1. Midweek Cashback: Deposit £20 or more using the code CBGAMES every Wednesday and you’ll get back up to 10% of any deposit losses up to £500.
2. Cashback Weekends: Deposit £25+ with code MARKER for roulette games or DEALER for other table games and live titles. If things don’t go your way, Casinex will return up to 15% of those losses – again, as real money.

Other Deals

The site also includes some extras for players who like a bit of variety:

1. Midweek Wheel: This one runs every Wednesday. Enter code WED500 after a £20 deposit and you’ll get one spin on the prize wheel. The top prize is 500 free spins. These come with a 50x wagering requirement.
2. 75 Spins Deal: Use code GAME25 after a £10 deposit and receive 25 spins on Squid Game Gganbu. You can use this code up to three times, which makes it one of the more generous recurring deals here.
3. Monthly Bonus Package: Longtime ProgressPlay regulars will recognise this one. Casinex runs a set of rotating games tied to four stacked offers, with a total worth of up to £750 in bonuses and 360 FS. Each deal can be claimed up to three times, and the list of valid games changes every month.
4. 75 Spins Code Deal: Use code GAME25 when depositing £10 or more to receive 25 free spins on Squid Game Gganbu. You can use this promo code up to three times and gain a total of 75 bonus spins if you go all in. Like the wheel deal, this one carries a 50x wagering requirement on any winnings.

Casinex also rolls out seasonal campaigns – you’ll often see New Year’s, Halloween, or St. Patrick’s Day-themed versions of the same core deals with minor twists in prize amounts or game focus.

Casinex Casino lists more than 2,500 games from over 25 providers, and while that number looks strong on paper, browsing through them doesn’t feel smooth. We first clicked the Casino tab at the top, expecting it to lead us to the main game categories, but it just dropped us back on the homepage. To find actual game sections, we had to use the side menu, then swipe through narrow horizontal bars with tiny buttons. The structure feels dated, and the lack of subcategories or filtering by theme makes it harder to narrow things down.

On the plus side, the provider filter is one of the few elements that made our lives easier. It sits inside a hamburger menu, showing clear logos you can tap to pull up just those games. The search bar recognises both titles and provider names, which helps if you already know what you’re after. Game thumbnails look clean and load quickly. Hovering over them shows the game name, provider, and a heart icon to save them as favourites – a small but handy detail. You can also click on the provider logo from the thumbnail to show only their games, which works well.

There’s a demo option for most games, though it doesn’t launch unless you’ve made a deposit. We also found that none of the games have standalone info pages. RTP details do exist, but they’re only visible once you load the game and tap the small “i” icon inside the window. That slows things down if you like to compare game stats before jumping in. Still, the performance itself gave us no trouble. Games opened in under ten seconds and played without lag on both desktop and mobile.

We didn’t find a mobile app, so we tested the site through a browser. Layout and performance stayed consistent across both views. Quick-access buttons at the bottom helped with moving around, and most pages loaded in under a second. The only real downside was the blurry thumbnail images on some games – not terrible, but clearly not polished.

Games available at Casinex Casino

Next, we’ll go over the top hits from each type separately.

Slots

Casinex holds more than 2,200 slots, easily the largest section on the site. Most major game styles are present – video slots, megaways, jackpots, and classic three-reelers.

Casinex handles withdrawals with a surprising degree of flexibility, especially when it comes to minimum limits. Most methods allow you to cash out from just £2.50, and even PayPal, which usually comes with stricter rules, only asks for £5. That already sets it apart from a lot of UK sites, where small balance withdrawals often feel out of reach. Overall, we had access to nine methods, which gave players enough room to pick what suited them. Based on Casinex reviews, you can expect to receive your funds within 24 hours, which happened in our case.

Casinex Casino Withdrawal Methods

I made a £20 withdrawal using Visa. The process didn’t waste my time – one screen, no loading delays, and a confirmation email hit my inbox seconds later. The money landed in my account within the 24-hour window, which matched the casino’s claim. The layout helped the flow, but the flat fee still left a sour taste.

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KYC

Casinex runs an electronic check during registration to verify your age, which in our case worked automatically. If this doesn’t work, the site will ask for additional documentation. This isn’t really a big deal as Casinex Casino provides a secure upload portal for documents that can be found under the Account section of the menu on the left-hand side.

There’s also a section in the FAQ explaining what to send, though it’s fairly easy to miss and could use clearer phrasing.

Casinex gives you three ways to get in touch: email, live chat, and an FAQ hub built into the site. There’s no phone line, and the email address is oddly hard to find – it isn’t listed clearly anywhere on the site, though we later confirmed it as [email protected]. Response times by email tend to take up to a day. That might work if you’re dealing with account issues that aren’t urgent, but it’s not ideal when you need help fast.

Live chat is the best option here by far if you need immediate support. You can access it from the Support button on the main menu. But even that doesn’t always cooperate. Sometimes it loads, and sometimes it disappears. We had multiple sessions where the window vanished mid-conversation or wouldn’t open at all. Once connected, you’re first met by a chatbot that asks you to choose a topic. Typing “My question is not listed” lets you move past the bot and speak with an agent. The team is available 24/7, and once you reach them, they’re helpful and polite.

Support Options at Casinex Casino

I reached out through live chat to ask why my Visa deposit was stuck on the Payment Processing screen. After typing my issue, the bot gave me a vague answer and then offered to connect me to a person. I was told I might wait a few minutes, but I got through in under 30 seconds. The agent knew exactly what I meant, gave me a detailed reply, and confirmed it was an authorisation issue on my end. Chat replies came every 3–5 minutes, and the overall tone was professional without sounding robotic.

Jordan Conroy Editor

You’ll also find a decent FAQ built into the help centre. It covers over 100 articles and includes a working search bar. Answers are clear and direct, though most of them stop short of walking you through anything complex. Still, it’s fine for getting started or checking on common rules around casino bonuses, deposits, or verification, we also liked that it’s multilingual!