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Amazon Slots has been a prominent name in the UK's online gambling sector since 2016. On this page, you will find detailed insights about Amazon Slots, including its wide game selection, rewarding loyalty programs, and withdrawal time. This review covers everything from the user-friendly interface and intuitive navigation to the highly-rated mobile gaming features. Learn how to claim no deposit bonuses, understand the wagering requirements, and explore various payment methods. Use our casino reviews to make informed choices.
Launched in2016
LicenseUK Gambling Commission, Alderney Gambling Control Commission
Game Selection: Offers over 2100 games, including slots, table games, live casino options, bingo, and scratchcards, fitting various player preferences.
Reputable Software Providers: Features games from top-tier developers like NetEnt, Microgaming, iSoftBet, and Playtech, ensuring high-quality gaming sessions.
Mobile-Friendly Site: Optimised for mobile devices, enabling players to play their favourite games on the go without needing a separate app.
Attractive Promotions: Provides a variety of promotions for both new and existing players, including welcome offers and VIP and Loyalty Programmes.
Cons
Withdrawal Wait Times: Withdrawals can take up to 72 hours to process, which may be longer than some players prefer.
High Wagering Requirements: The 65x wagering requirement for bonuses is higher, making it challenging for players to convert bonus funds into withdrawable cash.
Customer Support Limitations: Primarily offers support via email, which might not be as quick or direct as live chat options available at other online casinos.
Since its inception in 2016, Amazon Slots has quickly become a notable force in the UK’s online gambling sphere, carving out a unique niche amidst fierce competition. This rise directly reflects the website’s game offerings and the distinctive ambience it provides for its users, setting it apart from other casinos.
Amazon Slots distinguishes itself not just through its appealing theme but also by its dedication to offering a wide range of games. This variety guarantees something for every player, from slot players to table game fans. The loyalty program further improves its appeal, rewarding consistent players and making it a preferred choice for those who value ongoing recognition and stimulus for their play.
Designed for those seeking fun, safety, and an interesting game selection, the website offers an easy-to-use interface against an inviting theme. This makes it especially appealing to those prioritising a visually attractive and simple online gaming process. Amazon Slots also demonstrates a strong commitment to security, adhering to rigorous industry standards to provide a trustworthy environment for its users.
Parent Company
Jumpman Gaming Limited
Website
amazonslots.com
Head Office Address
La Corvee House, La Corvee, Alderney, Channel Islands, GY9 3TQ
CEO
Ben Starr
Company Size – Employees
19
With its modest team, Jumpman Gaming Limited has created a website that resonates with UK players by focusing on quality, user interaction, and safety. The leadership under CEO Ben Starr has positioned Amazon Slots as a prime destination for players seeking a distinctive and fulfilling online gambling environment.
Amazon Slots First Impression
Upon first entry to Amazon Slots, visitors are greeted with a bright, jungle-themed layout that immediately conveys a sense of trip and fun. The bold colours and animated graphics contrast the more traditional casino aesthetics, offering a visual treat that’s as inviting as it is distinctive.
The user interface strikes a balance between playful theming and functional design. Navigation is intuitive, with prominent tabs for game categories and promotions accessible from the homepage. The mobile responsiveness is commendable, with games loading efficiently on various devices, ensuring that players can access their favourite games without compromise.
Games are sorted with precision, employing filters that allow users to quickly pinpoint their preferences. A search function is available, especially for players looking for specific titles among many options. The site performs admirably regarding loading speed, ensuring players can jump into gaming sessions without delay.
Ease of Interaction
Intuitive with well-organised menus
Mobile Games Availability
Excellent, with a wide selection accessible on mobile devices
Game Filters
Comprehensive, allowing for easy game discovery
Search Function
Effective and easy to use
Loading Speed
Fast, providing a streamlined gaming session
UX and UI Rating
High-quality, with a unique theme that improves usability
The user interaction at Amazon Slots is top-grade, with attention paid to both the aesthetic appeal and the functional demands of online gaming. Whether players are novices or seasoned at online play, they can expect a responsive site that fits their needs with minimal friction.
Expert's Rating
First Impression4.5
Amazon Slots earns a solid 4.5 out of 5. The site offers a personal, almost bespoke, user interaction that respects the user’s time and appetite for entertainment. Its slight deduction comes from the potential for a more personalised UX with adapted game suggestions based on user behaviour, which could elevate it to perfection. But even without this, Amazon Slots is a highly recommendable destination for those looking to indulge in online gaming with a touch of tropical flair.
Amazon Slots, managed under the stewardship of Jumpman Gaming Limited, is licensed and regulated by two robust authorities: for customers in Great Britain, the Gambling Commission under account number 39175, and for those outside, by the Alderney Gambling Control Commission. These licences indicate the site’s commitment to legal compliance and player security, marking it as a trusted venue for online gaming.
The online casino is trustworthy, as there is no history of being blacklisted. This clean record suggests a strong emphasis on fair play and transparency. As with any online activity, especially where transactions are involved, players should exercise caution and inform themselves of the site’s terms and conditions.
Amazon Slots fervently promotes responsible gaming, with various tools and resources available to players. Measures such as deposit limits, cool-off periods, self-exclusion options, and connections to support organisations all contribute to a safety net for players.
Security information:
SSL Encryption
128-bit
Deposit Limits
Setting player’s own daily, weekly or monthly deposit limits.
Activity Limitations
‘Take a break’ can be applied to 24 hours, one week, one month, or any period up to a maximum of 6 weeks.
Self-Exclusion
Applied for a minimum of 6 months.
Protection of Minors
Net Nanny
Problem Gambling Organisations
Gamcare, Gamblers Anonymous, Gambling Therapy
IT Security
Robust, with regular audits
Firewall
Yes
Anti Money Laundering
ID Verification
Amazon Slots offers a secure environment for online gaming. The dual licensing from reputable commissions and the responsible gaming measures in place speak volumes about the site’s reliability. The casino actively empowers players to manage their gaming habits proactively.
Expert's Rating
License and Security5.0
The brand’s commitment to responsible gaming is supported by practical tools and resources. Conclusively, Amazon Slots rates highly at 5 out of 5 regarding safety and reliability. The casino guarantees that the players can access all necessary means to game responsibly, reflecting the brand’s dedication to a safe and positive gaming atmosphere.
Before you begin exploring this online gambling site’s offerings, it is important to understand the rules and guidelines that govern your use and interaction with the website. Below is a summarised version of the Terms of Service you agree to when you create an account and interact with the site’s services.
Age Requirements: You must meet the legal age for gambling in your area or be over 18 years old, depending on which is higher, to play.
Regional Restrictions: Certain games may not be accessible from all regions. You must verify that your participation is lawful within your local jurisdiction.
Account Verification: You might be asked to present valid ID documents to confirm your account details.
Bonuses & Promotions: All bonuses come with certain conditions, typically requiring you to wager a specific amount before you can withdraw winnings gained through bonuses.
Cash-out Restrictions: The casino limits the amount you can withdraw daily, weekly, or monthly.
Inactive Account Policy: Should your account remain unused for a specific duration, it may be shut down, and any remaining balance could be relinquished.
Game Errors: If the game malfunctions, all related bets and potential earnings will be deemed null and void.
Responsible Gambling Features: You can impose personal limits on your deposits, bets, and losses or exclude them for a set time frame.
Account Termination: The casino retains the authority to terminate accounts at their discretion.
Copyright: All site content, games, and software are protected under copyright law and should not be copied.
Liability Limits: Amazon Slots casino is not accountable for any financial losses incurred while gambling on its site.
Accepted Payment Methods: You must use approved payment methods for deposits and withdrawals, and some options may incur fees or have varying processing times.
Account Safety: You are responsible for maintaining the confidentiality of your account information and password.
Amendments to Terms: The casino can modify or update these terms at any given time without prior notice.
How To Register at Amazon Slots Casino
Here’s a step-by-step guide to set you up for endless gaming fun:
Register
Tap on Join Now, prominently displayed in the upper right section of the homepage.
Enter Your Details
Fill out the form with your personal information, including your name, email, birth date, and contact number. It’s crucial to provide correct details to prevent any complications.
Come up with Secure Password
Create a robust password combining characters, digits, and symbols to safeguard your account.
Agree to the Terms
Please take a moment to review the terms and conditions. Once you’ve understood and are content with the stipulations, confirm your agreement by marking the checkbox.
Email Confirmation
Look out for a confirmation message in your email. It will contain a link; click it to affirm the authenticity of your email address.
Document Submission
If prompted, you should present identification to validate your account further. This standard procedure may include a photo ID or a recent bill. The site will guide you in uploading these documents.
Verification Wait
After uploading any necessary documentation, the casino will examine them to verify your account. This process is generally completed within 48 hours.
Commence Play
Once your account is verified, you’re ready to make a deposit, take advantage of the joining offer, and play the selection of games available at Amazon Slots Casino.
I am pleased to highlight the convenience of PayPal Quick Registration, which is available at Amazon Slots. This feature significantly speeds up the registration process for UK players. By utilizing their PayPal account for login purposes, players can swiftly provide their essential details, such as name and email, to the casino. Importantly, this tool also facilitates the immediate making of the first deposit. This means players can quickly start enjoying their favourite games without the typical delays in account setup and funding.
Upon joining Amazon Slots, you’ll find numerous opportunities to boost your winning potential, all within a lively and easy-to-use setting. Amazon Slots aims to enrich your gaming routine if you’re drawn to the slots, bingo, or everything in between. Open the notable promotions establishing Amazon Slots as a top selection for online gaming fans.
Welcome Bonus
New arrivals can spin the Welcome Mega Reel to secure prizes ranging from Amazon vouchers to 500 free spins on selected games like Fluffy Favourites and Starburst. Free spins are added to your account, while prizes like vouchers are directly sent to your email address, so keep your details current to receive any earned rewards. No bonus code is required to claim this promo.
New players only, £10 min fund, max bonus conversion to real funds equal to lifetime deposits (up to £250), 65x wagering requirements and full T&Cs apply.
PRO Free Spins
Spin your way into the gaming action at Amazon Slots with the PRO Free Spins offer. A deposit of £20 or more unlocks the Mega Reel, where you have a shot at 50-500 free spins on featured games like Starburst and Chilli Heat. Enter the promo code PRO when making a deposit, and you are ready to spin for wins. Plus, you’re invited to claim this boost once a week, to keep your gaming fresh.
Closing the Mega Reel cancels the current chance, and you’ll need to wait until the next week to try again. If you have any issues, customer support is ready to assist individually.
£20 min deposit. 65x wagering requirements, max bonus conversion to real funds equal to lifetime deposits (up to £250), full T&Cs apply.
Happy Hours
Every Wednesday, funded players at Amazon Slots get a little mid-week boost with the Happy Hours promotion. Between 3-7 PM, log in to spin the Mega Reel for a chance to win 10 Free Spins or more on the Hot to Burn slot game. It’s an open invitation to break up the week with some potential wins – and no Amazon Slots promo codes are needed.
This offer is a treat for those who have deposited since Monday of the same week, providing an extra stimulus to keep the reels turning. Upon logging in during the specified hours, the Mega Reel will pop up and be ready for your free spin. Like with other promotions, if you decide to close the pop-up, you’ll have to wait until the following week for another chance.
Claim between 3pm-7pm every Wednesday. Funded players only, max bonus conversion to real funds equal to lifetime deposits (up to £250), T&Cs and 65x wagering requirements apply
Turbo Reel
Elevate your gaming fun with the Turbo Reel at Amazon Slots, where each deposit of £100 or more can unlock extraordinary opportunities, including from 50 to 500 Free Spins on some of the top slot games. This improved version of the Mega Reel boosts the stakes, giving players more chances to win.
Participation in the Turbo Reel is randomised with each qualifying deposit to add more fun to your gaming sessions. It’s essential to note that these spins can only be utilised on specific games the casino selects, ensuring a curated gaming process.
Here’s how it works: When you deposit £100 or more, you might unlock the Turbo Reel. However, this option won’t be available if you use the ‘Quick deposit’ feature. Should you decide not to take your chance with the Turbo Reel pop-up, you’ll have to wait until your next qualifying deposit for another opportunity.
Min deposit £100, max bonus conversion to real funds equal to lifetime deposits (up to £250). 65x wagering requirements and full T&Cs apply.
Amazon Slots No Deposit Bonus
Currently, Amazon Slots does not offer a no deposit bonus. However, we suggest browsing our website for other casino brands that provide no deposit bonuses for UK players. It’s also a good idea to keep an eye on Amazon Slots’ promotions page for any future introduction of a no deposit bonus. Subscribing to their newsletter is another great way to stay updated with the latest promotions and offers, ensuring you don’t miss out on any opportunities.
Expert's Rating
Bonuses & Special Offers4.5
Amazon Slots can be considered a go-to destination for slot and bingo fans, offering a rich array of promotions and a selection of promotions. While the website doesn’t offer a no-deposit bonus, its range of other promotions compensates that, fitting new arrivals and existing customers. Amazon Slots has been awarded a solid 4.5 out of 5 rating, considering its comprehensive promotions, game variety, and user-friendly environment.
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VIP and Loyalty Programmes
Amazon Slots Casino’s loyalty program dynamically rewards players through a system based on earning Trophies for completing gaming challenges, such as achieving 50 winning paylines on slots. Players who accumulate trophies unlock spins on the Trophy Mega Reel, which offers free spins on selected games. The program includes levels ranging from Newbie to Legend, with each level unlocking more rewards. At Legend’s highest level, players can try at least 50 free spins for each unlocked trophy.
The loyalty program’s terms include a progression system where collecting every five trophies advances players to the next level, each offering more free spins. However, conditions include a 65x wagering requirement on free spins, a maximum win limit, and a cap on bonus conversion. Additionally, Trophy Mega Reel spins require players to have funded their accounts within the last two days, and there’s a limit to how many unspun reels can be stored.
Mainly focusing on free spins and cash wins, the program emphasises gamified achievements over physical prizes, aligning with the interests of online gaming fans.
Expert's Rating
Loyalty Program3.9
This gamified loyalty process merges the fun of achieving gaming milestones with the satisfaction of earning rewards, offering a compelling reason for players to continue interacting with Amazon Slots Casino’s game portfolio.
Amazon Slots presents a collection of over 2100 games, fitting various gaming preferences. This online casino offers games from some of the most trusted names in the industry, including NetEnt, Microgaming, iSoftBet, and many others. From the fun of spinning reels to the anticipation of marking off bingo cards, Amazon Slots guarantees every player finds something to try. With a generous new account offer, players can access this selection of promising hours of entertainment across various game types.
Amazon Slots does not provide its games’ RTP percentages or volatility information. Therefore, players may need to check the developers’ websites or third-party sites to get this data and make informed decisions.
One of the advantages of Amazon Slots, is that players can access free play or demo modes after registering. This feature allows players to explore games without paying their real money. Moreover, it helps to understand the game mechanics and discover personal favourites without financial commitment.
Slot Games
Amazon Slots boasts a collection of over 950 slot games, offering players an interesting process with various themes, payout structures, and bonus features. Several slots at Amazon Slots are known for their popularity, offering innovative gameplay and opportunities for significant wins. Here’s a closer look at some of the most notable slots available at Amazon Slots, each offering a unique gaming process thanks to the creative prowess of top-tier software providers like NetEnt and Playtech.
Jackpot games are an amazing aspect of online casinos, allowing players to win substantial prizes from a single spin. Amazon Slots hosts 64 jackpot games, each with its unique theme and jackpot potential. Among these, Eyecon’s offerings have interesting gameplay and the opportunity to hit big wins. Here’s a look at some of the notable jackpot games available, highlighting their RTPs and the creativity behind each title.
Scratchcards offer a quick way to try your luck, and Amazon Slots has a selection of 74 scratchcard games. These games provide instant gratification with the potential for immediate wins, and they come from some of the most reputable providers in the industry. Below is a breakdown of some standout scratchcard games available at Amazon Slots, showcasing a variety of themes and RTPs that fit different player preferences.
Game
Provider
RTP
Diamonds Scratch
Spinoro
93.33%
Happy Scratch
Hacksaw Gaming
92.01%
King Treasure
Hacksaw Gaming
53.11%
Ruby Rush
Hacksaw Gaming
59.21%
Cut The Grass
Hacksaw Gaming
75%
Break the Ice
Hacksaw Gaming
66.53%
Table Games
Table games are a cornerstone of the casino process, blending strategy, skill, and chance in a way that can’t be matched by slots or scratchcards. Amazon Slots provides a collection of 134 table games, ensuring that fans of poker, blackjack, roulette, and more have plenty of options. With games from renowned providers like Games Global and Switch Studios, players can try high-quality graphics, interesting gameplay, and favourable RTPs.
Game
Provider
RTP
9 Pots of Gold Roulette
Games Global
97.3%
All Aces Poker
Games Global
99.92%
Vegas Strip Blackjack
Switch Studios
99.65%
Multifire Roulette
Switch Studios
97.3%
Vinnie Jones Roulette
Real Dealer Studios
97.3%
Live Casino
Live casino games offer a blend of the traditional casino game with the convenience of online play, plunging into a dynamic environment where they can interact with live dealers and other players in real time. Amazon Slots hosts over 80 live casino games, ensuring that fans of this genre have plenty of choices. The variety available fits all preferences, From classic table games with a live twist to innovative new formats.
Game
Provider
RTP
Big Bad Wolf Live
Quickspin
95.05%
Buffalo Blitz Live
Playtech
95.96%
Jade Blackjack
Playtech
88.5%
Travel Fever
On Air
96.3%
Rainbow Riches
Authentic Gaming
98%
Prestige Roulette
Playtech
97.84%
Bingo
Bingo fans will find a welcoming selection of games at Amazon Slots that fit various preferences and styles. While the classic 90-ball bingo is available for those who prefer the traditional format, players looking for something different will be pleased to find options like 75-ball, 80-ball, and even 30-ball bingo. This assortment guarantees that bingo players of all types can find a game that suits their taste. Unfortunately, 52-ball, 50-ball, and 40-ball bingo fans must look elsewhere, as these variations must be made available.
Bingo Type
Availability
90-ball Bingo
Yes
52-ball Bingo
No
75-ball Bingo
Yes
80-ball Bingo
Yes
50-ball Bingo
No
40-ball Bingo
No
30-ball Bingo
Yes
Expert's Rating
Variety of Games4.5
Amazon Slots’ game selection and user-friendly features make it a solid choice for online gaming fans. The site’s commitment to offering a wide range of games and accessible play modes earns it a score of 4.5 out of 5. To further improve user interaction, Amazon Slots could benefit from expanding its bingo offerings.
Amazon Slots Casino offers an exceptional mobile gaming process, fitting players who prefer accessing their favourite games on the go. The casino’s website is fully optimised for mobile devices, ensuring players can game easily without downloading a separate app. If you’re using an iOS, Android, Windows, or Blackberry device, the mobile casino site adapts perfectly to your screen, providing an interface as user-friendly as the desktop version. Games like mobile slots, roulette, and blackjack are specifically designed to run easily on smaller screens, making mobile gaming convenient. Moreover, new players can easily claim the Amazon Slots sign up offer and other promotions directly from their mobile devices.
Requires iOS 11.0 or later for iPhone, iPod touch, macOS 11.0 or later (with Apple M1 chip or later)
Language
English
Expert's Rating
Mobile Gaming Experience4.5
Amazon Slots Casino provides a comprehensive and fulfilling mobile gaming process. The site’s optimisation guarantees games load quickly and run easily, even on mobile internet connections. The Android and iPhone apps further improve this process with their user-friendly interfaces and additional features. Balancing the convenience of mobile play with the quality of the desktop site, Amazon Slots scores a 4.5 out of 5 for its mobile gaming process.
Amazon Slots Casino recognises the importance of providing a variety of deposit methods to accommodate the various preferences of its players. With a focus on convenience, security, and speed, Amazon Slots guarantees that starting your casino interaction is as easy as possible. The casino has simple financial transactions, offering instant deposits across all methods without fees. This approach simplifies the process for players and positions Amazon Slots as a competitive choice among online casinos.
Contacting Keep It Fun to Increase Your Deposit Limits
If you would like to increase your deposit limits, please contact [email protected]. Include the following information with your request:
Most recent month’s payslip
Most recent bank statement
Desired deposit limit
The available deposit limits are as follows:
Daily: £5,000
Weekly: £10,000
Monthly: £15,000
How to Deposit Funds at Amazon Slots Casino
Amazon Slots provides notable features like the absence of deposit fees and the inclusion of popular and secure options such as PayPal, which is a significant convenience for many players. Here’s how to make a deposit in the casino:
Log in to Your Account: Access your Amazon Slots account using your credentials.
Enter the Banking Section: Find and click on the ‘Deposit’ option within the site’s banking or cashier section.
Choose Your Deposit Method: Select your preferred payment method from the list of available options.
Enter Deposit Amount: Specify the amount you wish to deposit, ensuring it meets the minimum requirement of £10.
Confirm the Transaction: Follow any additional instructions to complete the deposit process and wait for the funds to be instantly credited to your account.
Expert's Rating
Deposit Methods4.0
Amazon Slots Casino offers a user-friendly deposit process, scoring a 4 out of 5. The instant processing time is notable, allowing players to commence gaming sessions swiftly without needless waits. While adding more payment options could improve the website’s appeal, the current selection efficiently fits a broad audience’s needs.
Amazon Slots Casino provides a streamlined withdrawal process to guarantee players can easily access their winnings. The casino offers a range of withdrawal methods, emphasising convenience and security. With minimum and maximum withdrawal limits set to fit different players, Amazon Slots guarantees a comfortable transactional process.
Withdrawals at Amazon Slots have a minimum limit of £20, with the casino imposing no transaction fees. Daily, weekly, and monthly withdrawal limits are set at £1,000, £3,000, and £5,000, respectively, accommodating casual and serious players. Players need to plan their withdrawals, as processing can take up to 72 hours, with additional time for the funds to appear in their account, depending on the withdrawal method.
Withdrawal Method
Minimal Withdrawal
Fee
Withdrawal Time
Debit Cards
£20
No Fee
72h pending + 1-3 working days
PayPal
£20
No Fee
72h pending + 1-3 working days
MasterCard
£20
No Fee
72h pending + 1-3 working days
VISA
£20
No Fee
72h pending + 1-3 working days
Neteller
£20
No Fee
72h pending + 1-3 working days
Skrill
£20
No Fee
72h pending + 1-3 working days
How To Withdraw Your Winnings at Amazon Slots Casino
For initial withdrawals, players must be ready to provide identification documents for verification, ensuring the security of transactions. The recommended practice is using the same payment method for deposits and withdrawals, facilitating an easier process.
Login: Access your account using your login details.
Enter: Go to the ‘My Account’ section on the top bar.
Cashier: Click on the “Cashier” option in Your Trophies section.
Withdraw: Select ‘Make a withdrawal’ and choose your withdrawal amount.
Complete: Follow any further instructions to finalise your withdrawal request.
Tips for an Easy Withdrawal Process
Withdrawals generally take 3 to 5 banking days, with PayPal offering faster payouts. Amazon Slots employs 128-bit encryption to protect financial data, ensuring a secure transaction environment.
Verification: Check your account is fully verified to prevent delays.
Consistency: Use the same payment method for deposits and withdrawals when possible.
Documents: Keep your ID, address verification, and bank statements handy for quicker processing.
Expert's Rating
Withdrawal Methods3.8
Amazon Slots Casino offers a satisfactory withdrawal process with various methods and efficient processing times. The absence of withdrawal fees and reasonable limits fit players’ needs well. However, the up to 72-hour processing window and the additional time for funds to reach an account can be areas for improvement. Based on the ease of the withdrawal process and security measures, Amazon Slots Casino earns a .
At Amazon Slots, like in all regulated online gambling websites, there’s a critical process known as KYC verification. This procedure is not just a formality; it’s a vital step to provide online gaming safety, security, and integrity. The KYC process involves verifying the players’ identity and the legitimacy of the funds they use to play.
Required Documents for Verification
To comply with KYC procedures at Amazon Slots, players may need to submit several documents, including but not limited to:
Proof of Identity: Valid identification documents such as a passport or driver’s licence.
Address Verification: Utility bills, bank statements, or any official document bearing your name and current address, not older than three months.
Source of Funds: Bank statements, payslips, or any other document that can verify the origin of your funds and your ability to sustain your spending on the site.
Verification Process
Each player can expect the following steps to follow to make their casino account verified:
Initiating Verification: Upon creating an account or reaching certain deposit thresholds, you’ll be prompted to undergo the KYC process.
Submission of Documents: You can send your documents via email to [email protected] as PDF or image files (jpg, jpeg, png).
Review Period: The dedicated department will review your documents to check they meet the required standards.
Why the Verification Is Necessary
There are two main aspects why verification in the casino is an essential step:
Regulatory Compliance: As part of its licensing requirements with the UK Gambling Commission, Amazon Slots must conduct ongoing due diligence, complete KYC checks, and understand the source of players’ funds.
Safety and Security: These checks are integral to maintaining a safe and fun environment for all players, ensuring the website is not misused for illegal activities.
Timeframe
Verification typically begins shortly after account creation or reaching specified deposit levels. Reviewing submitted documents can take several days, during which your gameplay or withdrawal requests may be paused.
Amazon Slots Customer Service
Amazon Slots Casino offers a structured customer support system to assist players with any questions or problems that might occur during the use of the service. The support framework is primarily web-based, focusing on FAQs, a contact form, and email communication. This approach guarantees players have ways to seek help, although it varies from the immediate response systems like live chat or phone support in some other casinos.
Contact Methods at Amazon Slots Casino
FAQs: A comprehensive Frequently Asked Questions (FAQ) section addresses common queries regarding account management, deposits, withdrawals, and gameplay.
Web Form: For more specific issues or detailed inquiries, players can use the web form provided on the casino’s website. This method directs questions to the support team, who then respond via email.
Email: Direct email support is available through [email protected]. This method is suitable for detailed inquiries that require a thorough response.
Amazon Slots does not offer support through messenger apps, phones, or a live chat option for registered or unregistered users. Live chat and phone support are necessary to provide immediate assistance for urgent matters.
Support Team Working Hours
The exact working hours of the Amazon Slots customer support team need to be specified, which might imply that support is not available on a 24/7 basis. Players should expect responses during standard business hours.
Support Method
Availability
Average Response Time
Live Chat
Not Available
N/A
Contact Form
Available
1-2 Business Days
Email
Available
1-2 Business Days
Phone Number
Not Available
N/A
FAQs
Available
Instant (Self-Service)
Expert's Rating
Customer Care3.0
Amazon Slots Casino’s customer support system is adequate for addressing general inquiries and specific player concerns through its FAQ section, web form, and email communication. However, the lack of immediate response options such as live chat or phone support may be a drawback for players seeking quick solutions. Based on the support options available and considering the average response times, the customer care at Amazon Slots is rated a 3 out of 5.
Based on the range of reviews from Trustpilot, it’s evident that players have had mixed thoughts about Amazon Slots. The reviews, totalling approximately 50, offer a spectrum of opinions, ranging from high praise for the casino’s game selection and occasional wins to frustration over withdrawal processes and customer support interactions.
Positive Opinions
User-Friendly Interface: Players like Alison Allsopp mention being comfortable with the website, indicating that “everything has now been set up and I am personally enjoying the experience of playing on the slots.”
Prompt and Helpful Customer Service: Despite challenges with ID verification and withdrawal processes, there are instances where Amazon Slots’ support team has been praised for their assistance. For example, Isabell Dobson’s thought reflects satisfaction with customer service: “I just would like to say I won 200 pounds the other day…but I did get it sorted and I did get the money so now my account is all set up ready to use.”
Fair Play and Wins: Stories of success and fair play emerge among the sea of grievances . Mandy Hone described the company as “first class” after a bit of a struggle with ID documentation, eventually leading to a satisfactory resolution and payout. Similarly, lucy highlighted, “Really did think this was a scam with all the reviews…but soon as that’s done you can withdraw money.”
Game Selection: The variety and fun of the games Amazon Slots offers have been a highlight for some players. Kirk Russell92 acknowledged, “Definitely not a scam! I put 40£ on and won 700£ back,” indicating a positive gaming process beyond the hurdles of account management.
Resolving Issues with Patience: Players who navigated the verification and withdrawal process with patience often found a resolution. Tina Brazier’s tempered approach, “Amazon has a good range of games although I would say that their ID process does take some time,” suggests that while the process can be lengthy, there is a pathway to resolution.
Negative Opinions
Complex Withdrawal Process: Many players, like Daniel Abraham and Christopher Lander, express frustration with the withdrawal process, describing it as overly complicated and accusing the casino of deliberately stalling payments. Daniel stated, “They will do everything to stop you from withdrawing whatever money you want to withdraw,” highlighting the skepticism some players have towards the casino’s operations.
Verification Hurdles: The verification process is a common grievance among players, seen as both cumbersome and excessively invasive. For example, Harry Simpson shared his ordeal, “Went through a whole email process that lasted a week, asking me for every document under the sun,” illustrating the frustration felt by players trying to comply with Amazon Slots’ security measures.
Perceived Unfairness: The sentiment of unfair treatment and distrust towards the casino’s intentions is evident in several reviews. Maz Downing’s observation, “Oh wow what has changed with this site, no wins at all,” and Kevin’s statement, “Joke of a site, quick enough to take your money, when it comes to payout all you get is your ID failed,” reflect the disillusionment some players feel towards the fairness and integrity of Amazon Slots.
These excerpts from player reviews offer a nuanced view of Amazon Slots, highlighting the potential rewards and challenges players face. The positive reviews indicate that success and satisfaction are possible, while the negative thoughts suggest areas where Amazon Slots could improve to improve player trust and satisfaction.
Final Thoughts
In my view, Amazon Slots is an exemplary representative of the online gaming scene, much thanks to the foresight and leadership of Ben Starr. His knack for steering the online casino to heights previously unimagined has truly set a benchmark for others to aspire to. It’s not just about the games; it’s about joining a community that values brilliance, honesty, and forward-thinking in every spin and win. Because of their dedication to these values, they have attracted devoted players who feel that they are a part of a bigger, more respected business.
With over 2000 games available, the selection is really astounding. Common favourites like blackjack and roulette are joined by less prevalent options like scratch cards and keno. Yet, the absence of a bingo bonus does leave a bit to be desired, nudging me to look elsewhere within their vast library for my next big win.
The PayPal Quick Registration feature is a paradigm-shifter for me, exemplifying the business’s ever-evolving approaches to gaming. The ease with which I can start playing, thanks to this feature, is brilliant, especially considering the usual drudgery of lengthy sign-ups. However, the wait time for withdrawals, up to 72 hours, is a slight niggle. Despite this, the same-day payouts via PayPal are a proper bonus, showing that Amazon Slots is keen on adapting to the needs of its British players.
I love the promotions at Amazon Slots, particularly the seven special offers available to both newbies and regulars. The absence of a no deposit bonus is a bit of a downer, but the generosity of the welcome offer and subsequent rewards more than compensates. The VIP and Loyalty Programmes offer tantalising possibilities with every level achieved. However, the 65x wagering requirement is a tough pill to swallow, making it clear that wins won’t come easy.
The mobile site is great, letting you play from your phone with no need for an app download. Whether it’s slots or table games, the performance on my iPhone is spot-on, allowing for a spot of gaming whenever the mood strikes. The convenience of accessing promotions on the go is a significant plus, ensuring I never miss out on a good deal.
Overall, I’d rate Amazon Slots at a 4.2/5. The combination of innovative features like PayPal Quick Registration, a robust selection of games, and existing promotions positions it as a leading choice for online gaming. While there are areas for improvement, the overall package is top-quality.
To file a complaint, please reach out to Amazon Slots within three months of the incident happening. You can start this process by emailing the Customer Care Team at [email protected]. This approach helps them address your concerns directly and work towards a satisfactory resolution.
Why didn't my Amazon Slots bonus code work?
First, unless the email states a different validity period, all promotional codes are valid only when the communication is sent (effective until 23:59 on that specific day).
Also, bonuses are not awarded when there is a pending withdrawal on an account. Bonuses resume as usual after the withdrawal process is complete.
In cases where issues with redeposit bonuses or free spin credits malfunction, the casino commits to investigating and resolving the matter if reported within seven days of the malfunction.
I can afford to deposit more - who do I contact?
If you consider increasing your deposit limits and feel comfortable doing so, you can reach out directly to [email protected]. When sending your request, include your most recent month’s payslip and bank statement. Additionally, clearly state what you wish your new deposit limit to be. This will help streamline the process and guarantee your request is handled efficiently.
What are the wagering requirements at Amazon Slots?
Converting your bonus balance into withdrawable cash requires you to meet a wagering requirement of 65 times the total bonus won plus any remaining bonus in your bonus balance. You will lose any remaining bonus funds if you withdraw before meeting this requirement. For instance, if your deposit is £10 and you get a bonus of £20 (from free spins and a match bonus), your wagering requirement would be (£10 + £20) x 65, equating to £1,950.
Have you had any prior experience with this casino?
4.1
September 25, 2024
Mikky R.
United Kingdom
Great customer service. Helped me clarify some things I had confused.
3.7
May 14, 2024
S. Jackson
United Kingdom
great site, bit tricky to get your money out when you first start playin, but once sorted no probs. they say cash will hit your account in 3 working days. longest i waited was 10 hours. solid site to play on.
5.0
August 12, 2023
Chelsea K.
United Kingdom
Amazon Slots is a total banger. You’ll be buzzing with the freebies they throw your way. This site's really good, no cap!!!!
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