21Privé Casino, launched in 2014 and managed by White Hat Gaming Limited, has established a strong position in the UK online casino market. 21Privé, known for its beautiful design and comprehensive game selection, provides an appealing gameplay, offering a wide range of gambling options, including popular slots, jackpots, and live dealer games. The casino, backed by industry giants including NetEnt, Microgaming, and BetSoft, offers many games that appeal to novice and existing customers.
With a focus on user safety and data privacy, 21Privé uses SSL encryption and is licensed by both the UK Gambling Commission and the Malta Gaming Authority, ensuring fair play and secure transactions. Additionally, the website’s loyalty program rewards regular users with points that can be used for various benefits.
Detailed Usability Assessment
When users visit 21Privé Casino for the first time, they are met with a basic but rather clear design that creates a visually appealing contrast by combining black backgrounds with brilliant colours like purple and teal. The easy-to-read menus on the left side of the screen brings users to important sections, including promotions, games, and contact information. The casino’s emblem is prominently displayed at the top, and visible banners draw attention to the welcome package and highlighted games.
The user-friendly design makes it comfortable to navigate, especially for beginning players. Users can quickly jump to the needed game category, including slots, jackpots, or live casino options. The webpage also has a filtering mechanism for game providers, which allows visitors to search for specific developers.
21Privé performs well in terms of usability. The left-hand sidebar provides quick browsing between sections, such as game categories like Most Played, New and seasonal themes like Halloween. The Top and Most Played categories are ideal for people who want quick access to popular games.
The search bar at the top of the page is a useful feature. Users can rapidly search for individual games by name or provider. Loading speeds are generally quick, and the casino has optimised its site to provide quick transitions between pages and game sections.
Although there is no specific app, 21Privé’s mobile optimisation is excellent. The mobile version replicates the desktop’s simplicity of use with a responsive design that adapts well to smaller displays. All key functionalities are available, and there are no discernible performance lags or delays when browsing or playing games on mobile.
Usability Facts:
| Ease of Interaction |
Intuitive, with clear sidebar menus. |
| Mobile Games Availability |
Excellent, responsive design; no dedicated app, but mobile-friendly. |
| Game Filters |
Comprehensive, including provider filter options. |
| Search Function |
Fast, accurate, and quick to locate at the top of the screen. |
| Loading Speed |
Fast, with minimal delays between game and section transitions. |
| UX and UI Rating |
High, with a clean design and user-friendly interface. |
21Privé Casino has a rather user-friendly interface. Though its design is basic, the site can boast effective navigation and fast-loading pages. Players can access their favourite games on desktop or mobile, and the filtering options make interaction even easier. The website appears to be well-organised to players of all skill levels. Based on my personal interaction with the website, I would rate 21Privé’s usability 4 out of 5.
Licencing, Security, and Player Protection at 21Privé Casino
21Privé Casino holds two highly respected licences that assure strict adherence to laws, giving it a trustworthy option for players. The casino has a licence from the United Kingdom Gambling Commission (UKGC) under account number 52894, which is noted for its strict requirements. This licence is intended for UK players and guarantees that 21Privé adheres to strict rules for fair and responsible gaming. For international players, the casino is also regulated by the Malta Gaming Authority (MGA), with licence number MGA/B2C/370/2017, which has been operational since August 2018. Importantly, the licences are prominently displayed on the website, making it convenient for players to verify the casino’s credentials.
Player Safety and Security
Regarding player safety, 21Privé Casino prioritises responsible gaming and security. The website protects all player data with Secure Socket Layer (SSL) encryption technology, guaranteeing that personal and financial information is kept secure from unauthorised access. Furthermore, while two-factor authentication is not required, the casino provides an option to provide an extra layer of security for those who want a more advanced shield for their accounts.
21Privé offers various solutions to assist players in responsibly controlling their gambling habits. These include deposit limits that can be set daily, weekly, or monthly; cooling-off periods that allow players to take a temporary break from the site; and self-exclusion options that restrict access to their accounts from six months to five years. Players may quickly access these tools through their account settings, and any changes made, such as lower deposit restrictions, are immediately reflected in the account.
21Privé also supports various organisations encouraging responsible gambling, such as BeGambleAware, GamCare, and GAMSTOP, to guarantee that players can access outside services if they require assistance with gambling-related concerns. The casino’s commitment to responsible gaming is evident in its user-friendly responsible gambling section, which includes detailed information and links to these organisations.
Security and Player Protection:
| SSL Encryption |
128-bit |
| Deposit Limits |
Players can set daily, weekly, and monthly deposit limits. |
| Activity Limitations |
Time-out options range from 24 hours up to 6 weeks. |
| Self-Exclusion |
Available for periods between 6 months to 5 years. |
| Protection of Minors |
Net Nanny, CYBERitter |
| Problem Gambling Organisations |
BeGambleAware, GamCare, Gamblers Anonymous, GamBlock. |
| IT Security |
High – Uses SSL encryption and supports 2FA. |
| Firewall |
Yes |
| Anti Money Laundering |
ID Verification |
Regulated by the MGA and UKGC, two reputable regulators, 21Privé Casino is a safe and reliable online casino. In addition to using robust SSL encryption, the website provides some measures for responsible gambling, including deposit caps, self-exclusion choices, and affiliations with respectable gambling support groups. The casino’s commitment to player safety is demonstrated by how convenient it is to locate and utilise these features. I would give 21Privé Casino’s licensing, security, and player safety tools a 4.5 out of 5.
21Privé Casino Bonuses
21Privé Casino provides a selection of bonuses aimed at improving the gaming process for both new and returning players. With a solid sign up offer and a weekly promotion, players can find value in these options. However, expanding the range of benefits offered, particularly by offering more promotions to loyal players, could improve player satisfaction even further.
Welcome Bonus
At 21Privé Casino, new players can take advantage of a joining offer with a 100% match bonus up to £100 on their first deposit and 100 bonus spins for Starburst or Gonzo’s Quest. No bonus code is needed – simply register, opt-in, and deposit at least £20. Bonus spins are credited over five days at 20 spins per day, with winnings capped at £50 daily.
The bonus funds have a 35x wagering requirement to be completed within 30 days, and the spins must be used within 10 days. The maximum bet using bonus funds is £5. Withdrawals can be made anytime, but cashing out before fulfilling the wagering requirement will forfeit the bonus. The minimum withdrawal from cash funds is £10. Affordability checks may apply based on regulatory requirements.
Sensational Sundays
The Sensational Sundays bonus at 21Privé Casino offers existing players a 30% match bonus of up to £100 on their first deposit every Sunday. No 21Privé Casino promo codes are needed to claim this bonus; simply deposit at least £10 and select the Slots & Tables bonus. The bonus funds will be automatically credited to your account and can be used for any slot or tabletop games.
The bonus funds are separate from cash funds and come with a 35x wagering requirement, which must be fulfilled using only bonus funds. You have 30 days to use the bonus before it expires, and the maximum bet allowed with bonus funds is £5. If you choose to withdraw your cash balance before meeting the wagering requirements, the bonus and any associated winnings will be forfeited. The minimum withdrawal amount from cash funds is £10. Affordability checks may apply in line with regulatory obligations, and the casino reserves the right to revoke bonuses if terms are breached
No Deposit Bonus
There isn’t a no deposit bonus available at 21Privé Casino right now. On the other hand, new players can benefit from a substantial first deposit bonus that offers 100 bonus spins on popular slots like Gonzo’s Quest or Starburst and a 100% match bonus up to £100. This offer is a great possibility to maximise the initial deposit. To activate the first deposit bonus, simply register, opt-in, and deposit at least £20.
The weekly promotion and welcome bonus at 21Privé Casino are good deals. Still, a wider selection of rewards would make the gaming atmosphere more complete and especially advantageous for regular players. Offering more diverse promos could draw in more players and appeal to a wider range of interests. I would give the bonuses a score of 3.5 out of 5.
Loyalty Program at 21Privé Casino
21Privé Casino has a Loyalty Points Program that pays players points for each bet they place, providing a sense of continued value for frequent play. The program begins by granting new players 500 Loyalty Points with their first deposit, giving them a head start in accumulating points.
Players can earn loyalty points across different game types, with varying values depending on the game. For example, every £10 wagered on slots or scratchcards earns two loyalty points, while video poker yields one point, and blackjack and roulette contribute 0.5 and 0.25 points, respectively. The points earned accumulate in the player’s account and can be tracked under the Account Details section.
With a daily maximum redemption cap of 10,000 points, players can exchange their points for £5 in extra money when they reach 1,000. Loyalty point-credited bonus money is distinct from cash money and has a 35x wagering requirement before it can be removed. Players have 30 days to fulfil this criteria and can wager no more than £5 using extra money earned through loyalty.
The 21Privé Loyalty Points Program’s clear system rewards regular play with bonus money. The program is engaging for frequent players, even though it doesn’t include tier levels or special VIP benefits. I’ve had an excellent time with the program, and earning points in different games has been uncomplicated. Although the framework of this loyalty program is simple to understand and use, I would give it a 3 out of 5 because it might be improved with more rewards and benefits.
21Privé Casino Games
21Privé Casino has many jackpot games, more than 1,000 slots, and a large assortment of table and live casino games. Players may anticipate a varied library with excellent graphics, cutting-edge gameplay, and popular games thanks to collaborations with some of the most reputable developers in the gaming industry, including Evolution Gaming, Microgaming, NetEnt, and Pragmatic Play. The selection offers a range of options to accommodate various gaming tastes, including slots, jackpots, live dealer games, table games, and exclusive Slingo selections.
Game Selection Breakdown:
| Game Category |
Number of Games |
Popular Titles |
| Slots |
1,000+ |
One Coin |
| Jackpots |
150+ |
Diamond Jackpots |
| Live Casino + Table Games |
170 |
Roulette, Mega Moolah |
| Slingo |
37 |
Tetris Slingo |
Slots
With a wide range of themes, gameplay elements, and special features, 21Privé Casino offers an amazing selection of slot games. Leading developers in the field, like Play’n GO, ELK Studios, Relax Gaming, and others, create these games, guaranteeing excellent visuals and interesting gameplay. A summary of some of the site’s most well-liked slot games can be found here.
| Game Title |
Provider |
RTP |
Description |
| Stepping Diamonds |
Play’n GO |
96.20% |
A classic fruit slot with a modern twist, combining fruit symbols, local jackpots, and hold ‘n win mechanics. The unique Step ‘N Reel features a retro-futuristic vibe with bold colours and a flashy 80s-inspired design. |
| Runaway Rhino |
Crazy Tooth Studio |
96.1% |
Set on an African safari, this high-variance slot features a 4-5-5-5-4 layout with 63 betways. It offers features like wilds, random multipliers, and a bonus game, allowing players to win up to x8902.00. |
| Hell of a Spin |
Octoplay |
92.75% |
An interesting slot with a 6×5 layout and Pay Anywhere mechanic. Offers medium variance and max wins up to x5000, with features like Additional Free Spins, a Bonus Wheel, and a Buy Feature option. |
| Feather Fury |
Relax Gaming |
96.1% |
A quirky farm-themed slot featuring rooster boxers on a 3-2 layout with 4 betways. It offers respins and multipliers, with medium-high variance and a max win potential of x5000. Great for both casual players and high rollers. |
| Cluster Kingdom |
ELK Studios |
94.0% |
A mediaeval, comic-themed slot set in a royal court with a 5×5 grid using a Cluster Pays engine. It involves unique mechanics where non-winning symbols are replaced, offering a light-hearted twist on classic medieval themes. |
| Divine Divas |
Play’n GO |
94.25% |
Inspired by Greek mythology, this slot explores the myth of the Apple of Discord among goddesses Aphrodite, Athena, and Hera. The 5×5 grid uses Scatter Pays, and the game is designed with detailed graphics and serene soundtracks for divine interaction. |
Jackpots
21Privé Casino provides a range of jackpot games with different themes and styles to accommodate all players. Players may pursue amazing prizes while featuring decent graphics and gameplay in these jackpot slots, which are offered by recognised developers like Red Tiger, Relax Gaming, and Blueprint. A summary of some of the well-liked jackpot games at 21Privé Casino can be found below.
| Game Title |
Provider |
RTP |
| Buffalo Collector |
Red Tiger |
95.75% |
| London Tube |
Red Tiger |
95.7% |
| Dream Drop Diamonds |
Relax Gaming |
93.98% |
| Zaida’s Fortune |
Red Tiger |
95.74% |
| Cash Volt |
Red Tiger |
94.78% |
| Diamond Jackpots |
Blueprint |
94.12% |
Live Casino and Table Games
A wide range of table and live dealer games are available at 21Privé Casino, enabling customers to take advantage of traditional casino activities without leaving their homes. Top developers like Evolution Gaming, Switch Studios, and Inspired Gaming power these games, guaranteeing excellent gameplay, lifelike graphics, and a wide range of betting choices. Blackjack, roulette, and other unusual table games are mixed together in this collection, allowing players to experiment with various forms and high RTP rates.
| Game Title |
Provider |
RTP |
| Classic Blackjack with Perfect-11 |
Switch Studios |
99.44% |
| 20p Roulette |
Inspired Gaming |
97.3% |
| Atlantic City Blackjack |
Switch Studios |
99.65% |
| Lightning Roulette |
Evolution Gaming |
97.3% |
| Side Bet City |
Evolution Gaming |
96.69% |
| Video Poker |
Evolution Gaming |
99.54% |
Slingo
Unique gameplay is provided by 21Privé Casino’s assortment of Slingo games, which combine aspects of bingo and slots. With their lively themes and wide RTP rates, these games, created by Gaming Realms, provide novel takes on classic gaming. The most well-liked Slingo games that 21Privé Casino offers are broken down here.
| Game Title |
Provider |
RTP |
| Tetris Slingo |
Gaming Realms |
94.07% |
| Slingo Carnival |
Gaming Realms |
95.6% |
| Red Hot Slingo |
Gaming Realms |
96.33% |
| Book of Slingo |
Gaming Realms |
96.38% |
| Slingo Riches |
Gaming Realms |
95% |
| Slingo Shark Week |
Gaming Realms |
95.68% |
At 21Privé Casino, detailed RTP percentages are readily available for players who want to make informed decisions. The casino provides an RTP table across various game types, particularly for popular games like blackjack, slots, and live casino offerings. These RTP percentages show the theoretical return rate of any game, helping players understand how much they might expect to get back over time relative to their bets.
After registering, players can also choose to play games in demo mode, which lets them try them out before using real money to bet. This option may benefit those new to online casinos or those who simply like playing with various tactics without taking any financial risks.
RTP Comparison Table:
| Game Title |
RTP |
Industry Standard RTP |
| 20 Coins |
94.16% |
~95.00% |
| Atlantic City Blackjack |
99.65% |
~99.50% |
| Slingo Fire and Ice |
96.40% |
~96.00% |
| Kingdom of The Dead |
94.08% |
~94.00% |
| 7’s On Fire Live |
98.00% |
~97.50% |
| Big Bad Bison |
96.59% |
~96.00% |
21Privé Casino offers over 1,000 slots, jackpots, live casino, and Slingo games powered by top developers like Evolution Gaming, Play’n GO, and Red Tiger. The website provides detailed RTP information, with several games offering competitive rates, like Atlantic City Blackjack at 99.65%. After registering, players can try games in demo mode, which is a plus for those wanting to explore the game before paying money. However, the absence of bingo is a noticeable gap. 21Privé Casino earns a 4 out of 5, with room to improve by adding more game variety.
21Privé Casino Mobile Offering
Players can play their favourite games while on the go, thanks to 21Privé Casino’s accessibility on various mobile devices, including smartphones and tablets. The website optimises mobile browsing and guarantees flawless navigation on iOS and Android smartphones with a responsive design that automatically adapts to various screen sizes. Although certain older games might not be optimised for mobile play, most games are mobile-friendly.
There isn’t a specific mobile app for iOS or Android at the moment for 21Privé Casino. Most desktop features, such as account management, deposit and withdrawal options, and the opportunity to access promotions and loyalty points, are available to players who access the casino directly through a mobile browser.
21Privé Casino offers a dependable mobile casino via the browser, which works well on tablets and smartphones. Even with a mobile connection, loading speeds were quick, and navigation was clear during my participation. Because of the mobile site’s strong performance, the absence of a specialised app is not a disadvantage. I give 21Privé Casino’s mobile offering a score of 4 out of 5 for accessibility and use, with only minor potential for improvement with the release of an app in the future.
21Privé Casino Deposit Methods
To meet the needs of UK players, 21Privé Casino provides a variety of popular deposit methods that offer transaction security and flexibility. Players can choose from various widely used payment options, including bank transfers, ewallets, and debit cards, to fund their accounts without incurring extra costs. Casual and frequent participants can easily get started because the minimum deposit amount is £20 in all ways. Even though some casinos might accept deposits under £20, 21Privé’s selection of payment options guarantees quickness, security, and no additional fees.
Deposit Methods:
| Payment Method |
Minimum Deposit |
Maximum Deposit |
Processing Time |
Commission Fee |
| Visa |
£20 |
Not specified |
Instant |
No Fee |
| Mastercard |
£20 |
Not specified |
Instant |
No Fee |
| PayPal |
£20 |
Not specified |
Instant |
No Fee |
| Apple Pay |
£20 |
Not specified |
Instant |
No Fee |
| Bank Transfer |
£20 |
Not specified |
Instant |
No Fee |
| Interac |
£20 |
Not specified |
Instant |
No Fee |
| MuchBetter |
£20 |
Not specified |
Instant |
No Fee |
| Maestro |
£20 |
Not specified |
Instant |
No Fee |
| Neteller |
£20 |
Not specified |
Instant |
No Fee |
| Paysafecard |
£20 |
Not specified |
Instant |
No Fee |
| Rapid Transfer |
£20 |
Not specified |
Instant |
No Fee |
| Skrill |
£20 |
Not specified |
Instant |
No Fee |
| Trustly |
£20 |
Not specified |
Instant |
No Fee |
How to Deposit Funds
At 21Privé Casino, making a deposit is effortless. Log into your account, go to the cashier area, and choose Deposit to make a deposit. To finish the transaction, select your preferred payment method from the list, enter the deposit amount (minimum £20), and adhere to the on-screen instructions. You can start playing right away because the money is credited instantaneously.
21Privé Casino’s deposit methods offer UK players a broad, fee-free selection of options. The broad selection includes popular e-wallets and secure card options. Apple Pay and PayPal are accessible, increasing convenience. Using various deposit methods, including mobile, was clear to me, and the money was credited almost immediately. The deposit options at 21Privé Casino receive a 4.5 out of 5 from me for their dependable selection and user-friendliness.
21Privé Casino Withdrawal Methods
When it comes time to cash out winnings, players at 21Privé Casino have a range of withdrawal alternatives. The casino does not charge more for any of these transactions, and the minimum withdrawal amount for all methods is £20. Players should be aware, nevertheless, that processing times can differ based on the payment method they select. Since the website does not specify withdrawal limitations, checking with customer service about any possible caps is preferable if you intend to make a larger withdrawal.
The time taken for withdrawals to reach players’ accounts varies. Digital wallet options, such as PayPal, Neteller, and Skrill, are usually the fastest, with funds typically arriving within 24 hours. For card payments and bank transfers, the processing time is generally between 2 and 5 business days. From my interaction, I found that using PayPal was very efficient, with the withdrawal processed and received in under 24 hours. For those looking for the quickest option, e-wallets are highly recommended due to their faster processing speeds.
Withdrawal Methods:
| Payment Method |
Minimum Withdrawal |
Withdrawal Time |
Fee |
| Visa |
£20 |
2-5 business days |
No Fee |
| Mastercard |
£20 |
2-5 business days |
No Fee |
| PayPal |
£20 |
Within 24 hours |
No Fee |
| Apple Pay |
£20 |
1-3 business days |
No Fee |
| Bank Transfer |
£20 |
2-5 business days |
No Fee |
| Interac |
£20 |
1-3 business days |
No Fee |
| MuchBetter |
£20 |
Within 24 hours |
No Fee |
| Maestro |
£20 |
2-5 business days |
No Fee |
| Neteller |
£20 |
Within 24 hours |
No Fee |
| Paysafecard |
£20 |
1-3 business days |
No Fee |
| Rapid Transfer |
£20 |
1-3 business days |
No Fee |
| Skrill |
£20 |
Within 24 hours |
No Fee |
| Trustly |
£20 |
1-3 business days |
No Fee |
How to Withdraw Funds
It’s convenient to withdraw money from 21Privé Casino. First, log into your account, navigate to the banking or cashier area, and choose Withdraw. Enter the withdrawal amount (a minimum of £20), select your desired payment method from the list, and confirm the transaction. The casino will handle your request according to the processing duration specified for each method.
KYC Process and Troubleshooting Tips
Players may be required to finish a KYC verification process to make their first withdrawal. Providing documentation such as a photo ID, proof of address, or evidence of the source of funds may be necessary for this. I discovered that withdrawals were faster after the initial verification was finished.
If funds aren’t received within the anticipated time frame, it’s advisable to contact 21Privé’s support staff. Although delayed withdrawals are usually promptly processed, having the necessary paperwork on hand can speed up the procedure if further verification is needed.
Withdrawals at 21Privé Casino are dependable, fee-free, and have easily accessible minimum limitations. E-wallets like PayPal, Skrill, and Neteller offer the fastest payout timeframes, which makes them perfect for players who value quickness. I quickly withdrew using PayPal, and my money was credited in less than a day. Based on the variety of alternatives, usability, and general dependability, I would rate 21Privé’s withdrawal process 4.5 out of 5.
Customer Support
21Privé Casino offers customer support through email and live chat, available to assist players daily. While email support operates 24/7, the live chat service is accessible from 9 am to midnight GMT, seven days a week. The casino also provides a Help Centre with FAQs and troubleshooting resources to address common questions.
Since live chat is supposed to be the fastest option, that’s how I started. However, I discovered that registering for an account is necessary to access the chat, which prevents unregistered people from receiving direct live service. The live chat answer was prompt after logging in, taking an average of about five minutes. Although the instruction was somewhat basic and concentrated more on typical solutions, the representative was kind and gave clear answers.
I also tested the email support, which responded in about three hours. Although professional and thorough, the email response was slightly slower than the live chat. The FAQ and troubleshooting tools in the Help Centre are available without registration. They may provide quicker first assistance if you’re dealing with a complicated problem, such as browser compatibility or withdrawal delays.
Those who prefer alternatives to chat or email may find their options limited by the lack of other communication methods, such as messaging applications or phone assistance. I think the fastest approach to seeking help is through live chat since it enables instant communication and quicker problem-solving.
Customer Support Contact Information:
| Contact Method |
Availability |
Response Time |
| Email |
[email protected] |
~3 hours |
| FAQ |
24/7 |
Instant (self-service) |
| Live Chat |
9 am-midnight GMT, 7 days a week (registered users only) |
~5 minutes |
The customer service representatives at 21Privé Casino are kind and generally efficient. During business hours, live chat offers registered users the quickest support. Email assistance is comprehensive and appropriate for in-depth questions, although it is a little slower. Based on my interactions, I would give customer service a 4 out of 5.
United Kingdom 
