21 Casino

First Impression

The first thing you’ll notice about 21 Casino is its simplistic yet appealing design. The site combines dark grey and orange tones, creating a visually pleasing, accessible environment for the eyes. This simplicity extends to its usability, making it a breeze for users to navigate the site.

One of the standout features of 21 Casino is its game discovery section. It’s thoughtfully organised, allowing players to sift through game types and explore new or popular games. A handy feature is the ability to filter games from specific providers, adding a layer of convenience for those who prefer games from particular developers.

The inclusion of a search bar only adds to the site’s user-friendliness. It’s not just an essential search feature; it also allows players to quickly locate their desired game or browse through offerings by typing in a provider’s name. This search utility extends to include popular game features and providers, demonstrating a keen understanding of what users might be looking for.

For slot fans, the casino amplifies this filter system even further. You can narrow your choices with filters for star features like Megaways, Buy Feature, Cluster Pays, Mega Symbols, and Sticky Wilds. This level of flexibility is a big plus, offering many more browsing options to the player.

Moreover, every game tile provides helpful information at a glance once you hover over them, such as the game’s provider and sometimes even the volatility, number of reels, and win lines. A unique and fun touch is the Random Game button. If you’re still deciding what to play, this feature adds an element of surprise by selecting a game for you. It’s accompanied by a neat animation that displays the game’s name provider and allows you to play the chosen game or roll the dice again.

Here’s a breakdown of the site’s usability:

Expert's Rating

First Impression 4.0

My first experience with 21 Casino was more than satisfactory. The website’s design and usability are simple and effective, allowing players to find what they’re looking for without hassle quickly. The thoughtful integration of game filters and search capabilities makes going through the giant selection of games easy. The mobile responsiveness further adds to a fluid performance across different devices. While the casino sticks to the basics, it does exceptionally well, earning a solid 4.5 out of 5 for its user-focused design and functionality.

Jamie Wall Casino Analyst

Licensing and Regulations

21Casino holds a sterling reputation for safety and reliability, backed by esteemed licenses from the UK Gambling Commission (License Number 52894) and the Malta Gaming Authority. These licenses are not just rubber stamps; they represent a commitment to high fairness, security, and responsibility standards. These credentials are pivotal for any player considering where to invest their time and money, assuring that 21Casino operates under strict regulations designed to protect players.

21Casino not only upholds a gold standard for safety through its licenses, but it also significantly extends its scope of operations under the UKGC. Specifically, the casino holds remote licenses covering various gambling sectors. These include Betting, Casino, Gambling Software, Real Event, and Virtual Event Betting.

General security information:

Safety and security are paramount at 21Casino. The casino employs the latest SSL encryption technology, akin to what you’d find in major banks and online shopping websites. This Rapid SSL certificate encrypts user data, safeguarding personal and financial information that is kept secure and inaccessible to unauthorised parties.

Moreover, 21Casino’s Responsible Gambling Policy is comprehensive, offering various tools and resources to support safe play. These include setting deposit limits, game time reminders, options for time-outs, and self-exclusion measures. Each feature is explained in detail on the website, providing players with the knowledge to use these tools effectively to control their gaming habits.

The casino also encourages players to be aware of their gaming behaviours, offering advice on how to prevent addiction and outlining signs that may indicate a gambling problem. This proactive approach is supported by recommendations to seek help from organisations like BeGambleAware, GamCare, and Gamblers Anonymous, demonstrating a genuine concern for player well-being.

21Casino enforces an over-18 policy rigorously, requiring identification to prevent underage gambling to guarantee minor protection. Casino also recommends that parents or guardians use internet filtering software such as NetNanny and CyberSitter to control access to gambling sites, acknowledging the shared responsibility in preventing underage gambling.

Expert's Rating

License and Security 5.0

My personal review of the site’s security and responsible gaming features has been reassuring. The clear and accessible explanations of each tool and the visible commitment to player safety have contributed to a trustful relationship from the outset. 21Casino does demonstrate an admirable dedication to safety, security, and responsible gaming. With its rigorous licensing, comprehensive safety features, and commitment to player welfare, it earns a score of 5 out of 5.

Jamie Wall Casino Analyst

How to Register at 21 Casino

Starting out at an online casino can be both enchanting and daunting, especially regarding the signup and verification process. Having recently navigated through the registration at 21 Casino UK, I can offer a firsthand guide on how to set up and verify your profile. Here’s a step-by-step breakdown:

Visit the Casino 21

Head to 21 Casino’s homepage. Look for the orange Sign Up button located at the top-right corner of the page.

Fill Out the Registration Form

Clicking on this button will open a registration form requiring basic information like your email address, a chosen username (your 21 Casino login), and a password. You can also agree to the 21 Casino newsletter at this stage.

Provide Personal Details

Continue filling out the form by entering your personal details, including your full name, date of birth, address, and contact number. This step is crucial for the verification process later on.

Agree to Terms and Conditions

Read the casino’s terms, conditions, and privacy policy. If you agree, tick the box to accept them. You might also find a box to opt into promotional emails—this is optional.

Verify Your Email

After submitting the registration form, you’ll likely receive an email from 21 Casino UK. Open it and click on the verification link to confirm your email address.

Log In to Your New Account

With your email verified, you can now log in using the credentials you set up during registration.

Welcome Bonus

The Welcome Promotion at 21 Casino UK is simple yet generous, providing a 121% Deposit Bonus up to £100. This unique percentage nods to the casino’s name and aims to make a strong initial opinion. New members eager to explore 21 Casino’s offerings can take advantage of this bonus by making a first deposit of at least £10.

To convert the bonus funds into withdrawable cash, players must meet a wagering requirement of 35 times the value of the bonus funds. It’s important to note that these requirements must be satisfied using bonus funds. This offer substantially boosts newcomers, allowing them to explore various games, including some of the latest releases.

No Deposit Bonus

Adding to the fun for new players, 21 Casino offers 21 Bonus Spins just for signing up, with no deposit required. This expression of hospitality allows players to dive straight into the action, specifically in the popular game Book of Dead. However, using these no deposit spins within ten days is crucial, as they expire afterwards. Like the Welcome Promotion, winnings from these spins are subject to a 35x wagering requirement before they can be withdrawn.

To claim these bonuses, new users must register an account and follow the instructions provided. The process is designed to be as fluid as possible, allowing players to get to the best part quickly.

Expert's Rating

Bonuses & Special Offers 3.9

While limited in scope, the bonus structure at 21 Casino offers an appealing start for new players. However, the need for ongoing promotions or bonuses for existing players is a notable limitation, potentially affecting the long-term appeal of the casino for some users. Based on the available bonuses and their terms, I would give the bonus offerings at 21 Casino a 3.9 out of 5. The Welcome Deal and No Deposit offers are attractive and fair regarding wagering requirements. Still, no rewards for continued play could be a missed opportunity for drawing and retaining a loyal player base.

Jamie Wall Casino Analyst

Compare 21 Casino Bonus

21 Casino

4.3

Bonus121% Bonus Up to £100

Min. deposit£10

Wag. req. (bonus)35x

Wag. req. (spins)35x

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T&Cs Apply

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MrQ Casino

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Bonus100% Up to £100 + 100 FS

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Slot Games

21 Casino UK hosts an expansive collection of over 1,500 slot games, appealing to a broad spectrum of gaming interests. This massive selection includes everything from classic slots to the latest video slot releases, ensuring that all players find something to suit their style regardless of their gaming preference. The casino’s slot collection is highlighted by dynamic features such as Megaways, Cluster Pays, and various innovative bonus mechanics, which improve gameplay and make it more interesting.

Here’s a list showcasing a selection of the most popular slots:

Eye Of Horus

RTP 96.31%

Max win x 500

Book of Dead

RTP 96.21%

Max win x 5000.00

Starburst

RTP 96.1%

Max win x 50000

Fishin’ Frenzy

RTP 96.12%

Max win x 2000

Twin Spin Deluxe

RTP 96.61%

Max win x 100000

Dragon's Luck Power Reels

RTP 96.1%

Max win x 3888

Deal Or No Deal Megaways – The Golden Box

RTP 95.34%

Max win x 10000

Book of Ra Deluxe

RTP 95.1%

Max win x 50

Jackpot Games

Continuing from the dynamic slot game offerings, 21 Casino also houses a splendid collection of over 100 jackpot slots, blending fixed and progressive jackpots into its treasure trove. Regardless of their preference, this variety provides all players with plenty of titles to check out and play.

Below you can find only some of the best Jackpot Games at 21 Casino:

Other Games

21 Casino broadens its game variety beyond conventional slots and table games by offering a curated collection of over 40 alternative gaming options. This assortment includes video sports, lottos, slingos, scratchcards, Keno cards, and video bingo, providing players with a different kind of gambling. These games provide a refreshing break from the traditional casino fare and offer unique gameplay mechanics and winning potential.

Check out some of these games for yourself in this well-prepared list:

Table Games

21 Casino isn’t just about spinning reels; it’s also home to a solid lineup of table games. With over 90 games, you’re looking at a mix covering everything from blackjack and roulette to baccarat and poker. It’s the perfect spot if you’re itching for games where you can put a bit of thought into every move you make. One thing to note is that casino also lists some live game titles in the Table Game section, we won’t discuss or list those here but in the Live Game section below.

Below is a table that breaks down some of the top games and who’s behind them. It’s a good starting point if you’re wondering where you might want to drop your chips:

Live Casino Games

When you enter the live games section at 21 Casino, you’re not just playing but getting into the heart of authentic casino action in real-time. With over 50 live games to pick from, including fan favourites like live roulette, live blackjack, live baccarat, and many game shows and poker options, it’s clear this casino is serious about delivering top-tier, live-streamed entertainment.

Here’s a quick look at what Live Games 21 Casino has on offer:

Expert's Rating

Variety of Games 4.5

At 21 Casino, the game selection and interface come together to offer a streamlined and fun gamble, showcasing a broad spectrum of over 1,500 games across slots, table games, live dealers, and unique game variants. The thoughtful filtering features make browsing through this broad collection particularly user-friendly. Players can sift through the game library not just by type but also by newness, popularity, and provider, which is a huge plus for those with specific preferences or looking for the latest titles. Additionally, the ability to filter slots by their unique gameplay features adds another layer of customisation, making it easier for players to find a game that matches their play style. While the lack of demo modes and direct RTP information for each game might nudge players to do a bit of digging, the overall design and functionality of the casino’s interface largely compensate for these gaps. With its amazing game variety and user-centric design, 21 Casino earns a solid 4.5 out of 5 stars, making it a standout choice for refined gamblers.

Jamie Wall Casino Analyst

Mobile Casino 21

21 Casino has fully embraced the mobile gaming scene, making it super easy for players to play their favourite games no matter where they are. It doesn’t matter if you’re using an iPhone, an Android device, or even a Windows phone, as you’ve got the green light to play in all cases. Although there’s no dedicated app to download, which might be a bit of a letdown for some, the mobile casino site is pretty slick. I gave it a go on my Samsung phone through Chrome, and honestly, it was a breeze. The mobile version of the site is crisp, with a neat menu at the bottom of the screen that makes hopping from one section to another a breeze. There’s even an ‘Install App’ option, but don’t get too excited—it’s essentially a neat bookmark that adds a shortcut to your home screen.

The range of games you can play on the go is notable. Slots, table games, live casino antics, and some scratch cards are all up for grabs directly from your browser. Instant-play mode is the game’s name here, meaning you’re just a few taps away from your next gaming session. And it’s not just about playing; managing your account is also a piece of cake. Deposits, withdrawals, and customer support chat are all doable on the mobile site.

Mobile performance information:

Expert's Rating

Mobile Gaming Experience 4.0

For those who like to keep their gambling mobile, 21 Casino offers a solid mobile version. The lack of a dedicated app might be a minor inconvenience for some, but the mobile site more than makes up for it with its sleek design and full functionality. While on the mobile site, I didn’t run into any trouble. Games loaded quickly, even on mobile internet, and the site’s overall speed was commendable. Given these points, I’d rate the mobile performance at 21 Casino UK a solid 4 out of 5. They’ve put thought into making the mobile site as user-friendly as possible, making sure that players have a good time, regardless of the device they’re using.

Jamie Wall Casino Analyst

Deposit Methods

21 Casino makes adding funds to your account a breeze with a selection of the most commonly used payment methods. You can choose between debit cards like Visa and Mastercard, e-wallets, Paysafecard, prepaid options, and the traditional Bank Transfer. A standout feature here is the absence of deposit fees, plus the promise of instant processing times so that you can get straight into the action without any waiting around.

The casino covers the basics well, providing a range of popular and secure options for making deposits. However, some players might need to pay more attention to the convenience of PayPal or the anonymity and potential speed of cryptocurrencies, as neither are currently options here.

Payment methods information:

Expert's Rating

Deposit Methods 4.0

The deposit process at 21 Casino is streamlined and user-friendly, emphasising ease and speed. The absence of deposit fees and the instant crediting of funds are big pluses, allowing players to top up their accounts and play without delay. The minimum deposit amount is reasonable, and the effortless steps to make a deposit should pose no issues, even for newcomers. However, the lack of PayPal might be a drawback for some. Considering these factors, I’d rate the deposit process at 21 Casino UK a solid 4 out of 5. The process works well and is designed with the player in mind, but a broader selection of payment methods could elevate it further.

Jamie Wall Casino Analyst

Withdrawal Options

Following up on the deposit methods at 21 Casino, withdrawing your winnings is as easy and user-friendly. 21 Casino provides several popular withdrawal options, allowing players to access their funds efficiently. A notable aspect of 21 Casino’s withdrawal process is the absence of fees charged directly by the casino.

Payment methods information:

Expert's Rating

Withdrawal Methods 4.0

21 Casino makes withdrawing your winnings simple and hassle-free, with a variety of common methods most players use. The easy and speedy process, combined with the absence of direct withdrawal fees, is commendable. However, the lack of PayPal as an option is also noticeable here, which may be a drawback for some users. Still, the casino’s transparency about the withdrawal review period and the availability of support in case of queries provide players an additional layer of reassurance. Based on the efficiency of the withdrawal process, I’d rate the withdrawal methods and limits (up to £99,999) at 21 Casino a solid 4 out of 5.

Jamie Wall Casino Analyst

Customer Service

Contacting 21 Casino’s Customer Support is easy and hassle-free, thanks to their round-the-clock availability. Be it the dead of night or the middle of the day, the support team is ready to assist players with any inquiries or issues they might have. This 24/7 support system makes sure that help is always just a few clicks away, making for a worry-free gamble.

One thing worth noting is that 21 Casino doesn’t offer an FAQ section directly from the main page, which could be misleading for some users. However, this resource is indeed available; accessing it requires a simple visit to the Live Chat interface and clicking on the highlighted Help Center link. For ease, players can bookmark the link: https://www.21casino.com/gb/support-info. The FAQ section is informative, covering a broad range of topics and is a great first stop for resolving basic queries.

During a test interaction with the team regarding the RTP of some slot games, the response was competent and helpful, demonstrating the support team’s effectiveness in providing useful information. The agent provided detailed RTP percentages for the requested slot games and elaborated on how they are calculated and how they might affect the final payout.

Contact options table:

Expert's Rating

Customer Care 4.5

The customer support at 21 Casino proves efficient and player-focused, with the 24/7 availability of live chat and email guaranteeing that assistance is always at hand. The slight inconvenience of accessing the FAQ section and the lack of phone support and live chat for unregistered users are minor downsides to otherwise solid support coverage. I found them responsive and helpful in my interaction with 21 Casino’s support team. Factoring in the responsiveness and the quality of support received during our interactions, I’d rate the customer support at 21 Casino a solid 4.5 out of 5. The dedication to resolving player issues is evident. However, making the FAQ and live chat more directly accessible and perhaps introducing a phone support option could further boost its appeal to the users.

Jamie Wall Casino Analyst

What The Players Are Saying About 21 Casino

Trustpilot

The sentiment surrounding 21 Casino on Trustpilot shows a complex picture painted by players, marked by a stark contrast between commendation for the casino’s gaming content and criticism over its operational aspects. The casino’s 1.8 out of 5 rating, based on 97 reviews, hints at underlying issues beyond individual user grievances. A notable point of concern is the casino’s unclaimed profile and absence of response to player feedback, which might lead to the assumption of a lack of concern for player satisfaction or issues.

Feedback varies widely, with some players reporting fluid gameplay, easy deposits, and satisfying wins leading to hassle-free withdrawals. These positive reviews underline the casino’s ability to provide entertaining moments and financial rewards, aligning with what one might look for in an online gambling website. Yet, these accounts contrast a larger volume of reviews detailing challenges, particularly with withdrawing winnings. Players have voiced frustrations over delayed withdrawals, rigorous verification processes that seem overly demanding, and a perceived lack of support in resolving these issues. The absence of a direct phone line for support exacerbates these feelings of frustration, leaving players feeling stuck and unheard.

A reported lack of clarity and communication from the casino further compounds the difficulties in verifying and withdrawing. Instances where players need clear instructions or updates on their withdrawal status, hamper the immediate gaming joy and sow seeds of long-term distrust. Moreover, the rigorous documentation required for withdrawal, including historical data on no longer use payment methods, places a heavy burden on players, potentially detracting from overall gaming satisfaction.

While the range of feedback on Trustpilot paints a complex picture of 21 Casino, it’s crucial to recognise that not every complaint might resonate with every player’s personal experiences. Each situation is unique, underscoring the importance of considering a broad spectrum of customer voices. This is exactly what review websites are for – to provide a comprehensive view beyond a single narrative, especially in customer service matters, where personal interactions can vary greatly. It’s also worth noting that individual responses to service can differ significantly, depending on a person’s expectations and agent qualifications. The reviews I’ve analysed underscore the potential need for the casino to respond directly to its customer base, listen to their concerns, and adapt its services to meet a wider range of player needs while maintaining a professional stance in resolving issues.

Casino Guru

The feedback from players on Casino Guru regarding 21 Casino UK presents a mixed bag of sentiments, reflecting a spectrum of opinions about the casino. From the collective voice of 52 reviews, it’s clear that while players appreciate aspects of the casino, there are also several areas where improvements are eagerly sought.

On the positive side, many users express satisfaction with the selection of games and providers, emphasising the diversity and quality of options available. The design of the website and the ease of use have also been praised, along with the speed of verification and payouts for some users, indicating efficient operational aspects in certain cases. The presence of a no-deposit bonus and the inclusion of live dealer games add to the appeal.

Conversely, a recurring theme among the critiques is the frustration with withdrawal times and the sometimes cumbersome verification process. Some players have suffered delays and have been asked for detailed documentation, which, while necessary for compliance and security reasons, has led to a sense of inconvenience. Additionally, according to some users, the website’s performance, including game loading times and customer support responsiveness, has been flagged as areas needing attention. The lack of promotions and rewards for ongoing play has also been noted, suggesting a desire for more regular offers to play at the casino.

It’s essential to acknowledge that not all criticisms may align with everyone’s opinion – for instance, I had no issues with loading speeds, although others report differently. This variance highlights the importance of considering various perspectives. By listening to different opinions, potential players can understand the casino’s strengths and areas for improvement. While 21 Casino boasts a solid selection of games and reliable customer support, addressing the highlighted withdrawal process issues is imperative for improving overall user satisfaction.

AskGamblers

The feedback from players about 21 Casino UK on AskGamblers reflects a varied set of opinions, with some expressing satisfaction and others pointing out areas that could use improvement. A recurring theme in the feedback is the issue with withdrawal times and the process, which some players find unnecessarily complex and time-consuming. This includes requests for additional documentation that some players feel goes beyond reasonable verification requirements. Despite these concerns, some players commend the casino for its selection of games and the professionalism of its staff.

Another point of contention is the website’s functionality, with some users finding it less than optimal in speed and navigation. While the selection of games and the site’s visual design receive praise, the usability issues can detract from the overall fun.

On a more positive note, the variety of games and the quality of customer support when they are accessible are frequently mentioned as highlights. Players appreciate the wide range of options and the friendly, helpful nature of the support team. However, the lack of consistent and efficient withdrawal processes overshadows these positives for many users.

As you can see, it’s evident that player experiences differ significantly. From a reviewer’s standpoint, it’s important to acknowledge that not every critique may resonate universally, given the uniqueness of each player’s interaction with the casino. This goes for me, too, but such diversity highlights the importance of looking at multiple perspectives to gain a comprehensive understanding. It assists potential players in making well-informed decisions about their interaction with 21 Casino. Despite the commendable game selection and customer support, there’s a consensus that the casino needs to improve its withdrawal process to improve player satisfaction further and maybe do some optimisation tests for potential performance issues as well.