21 Casino

21 Casino is under two full licences: one from the UK Gambling Commission (52894) and one from the Malta Gaming Authority. Both licences are valid and traceable.

The safer gambling section isn’t hard to find, and more importantly, it couldn’t be more user-friendly. It lists all tools you need: deposit caps, time reminders, self-exclusion, account cool-offs by day or week, and a payday block. There’s also a self-assessment tool, plus links and numbers for support groups if things go too far.

Underage access isn’t taken lightly either. No one under 18 can create an account as age checks run automatically during sign-up. If anything doesn’t add up, accounts get restricted straight away. Two-factor authentication is missing; it would be preferable if it were here. The site itself is well-encrypted, however.

Security Aspects at 21 Casino

So, is 21 Casino legit? Yes, it is a perfectly legitimate website. With dual licences and an average list of responsible gambling features, it provides all the necessary aspects of safe play.

21 Casino gives UK gamblers nine ways to deposit. The minimum is a standard £10 and there are no fees.

Deposit Methods at 21 Casino

The deposit button is pinned in the top right, which makes it easy to find, but there’s a strange glitch. After being logged in for a while, the deposit screen refused to load until I refreshed the entire page.

I used my Visa and made a £15 deposit. Since I had my card already saved, it took me less than a minute. I especially like that you can opt in for the welcome bonus during the deposit process.

Jordan Conroy Editor

At first glance, the casino looks like it might have a little more than just a standard bonus. But beyond the welcome deal, there’s not much going on here. You won’t find any reload promos that make you want to check back. Honestly, you can feel the lack of variety. 

Rather Generous Welcome

That said, their first deposit deal has a bigger reward than you usually see at other casinos. You get a simple 100% match, but up to £500. The entry point is £10, and you’ve got 30 days to clear the 40x wagering, doable, but pushing the upper limit of what we’d call fair.

And once you claim the sign up offer, you won’t find many other deals. The only other thing running is a spin lottery, which gives you ten tickets for every £20 you spend. The winners are drawn on Fridays at 18:00 GMT and are rewarded with 10 wagerless free spins on Rich Wilde games. We don’t think this bonus holds much value to be worth the player’s time.

No Deposit Offer

On top of that, new accounts pick up 21 bonus spins on Book of Dead as the 21 Casino no deposit bonus. These drop right after registration and come with a £100 cap on winnings. The same 40x wagering applies here too, which takes away some of the shine, but as a no-commitment incentive it still deserves credit. Few sites hand you something just for signing up, so it’s a welcome addition.

21 Casino does have a rewards programme, but it’s rather plain. Play to fill the level bar and receive a spin reward. Once your bar is filled, you’ll receive rewards, such as: Bonus Spins, Super Bonus Spins, Mega Bonus Spins, Ultra Bonus Spins or Bonus funds. The actual value of the bonus depends on the average cash spin value throughout each level.

The 21 Casino games section is very similar to its sister sites. The categories are in the same order, and the game counts are nearly identical. This strips the site of much of its uniqueness; you will get the same games on the likes of Casilando. The layout isn’t bad, however.

As for the variety, you get over 4 thousand games here, which include a variety of types: slots, table games, live casino, and arcade games.

The top bar lists the main sections and a search tool that picks up keywords from both game titles and developers. But when we looked for ways to explore the catalogue more deeply, nothing else showed up; there are no subsections by type or mechanics, and the visual breakdown is also rather basic.

Given the size of the game library, we expected more filtering options. You can’t filter by volatility or payout range either. So far, there’s only a provider filter, which lets you browse one developer at a time.

I do like the ‘Random Game’ button; it adds a bit of variety and helps if you’re undecided, but that’s about the only tool in place to shake up the routine. One thing I didn’t like was that some of the tables remained listed even when inactive, and there was no way to remove them.

I experienced some load delay when booting the games, which seemed to affect specific loading screens only. Once the titles loaded, there were no issues with performance.

Jordan Conroy Editor

We did spot a few helpful touches, though they’re limited. If you click over certain games, you’ll sometimes see details like reels, paylines, volatility or game tags. There are also proper game info sections under game windows. Alas, the casino doesn’t show RTP values, and the information varies depending on the game: some titles just show a developer name and nothing else.

You will mainly see slots, but there are some gems to be found among the other sections, too.

Game Types Available at 21 Casino

Slots

There’s a great selection of slot titles: jackpot games, video slots, and classic slots are all here. A huge plus is that the Slots page has sub-categories such as Megaways, Buy Feature, and Cluster Pays, which makes it so much easier to browse.

Slots at 21 Casino

Legacy of Egypt was my first game to play at 21 Casino, the theme is great, and the visuals are on point. I also liked the variety of bonus features in this one. Gems Bonanza is another popular game. The game board is huge, which I liked. I also fancied the cascading wins mechanic.

Jordan Conroy Editor

Table Games Lobby

The table game list is rather limited. It consists mostly of blackjack and roulette variants, with a couple of niche games added. Live games are mixed in with traditional table games, which is inconvenient.

Table Games at 21 Casino

3D Blackjack was my pick. I really like the old-timey design, and the game ran fine overall.

Jordan Conroy Editor

Live Casino

The live lobby didn’t go too far, sadly. The selection is pretty small compared to other sites, but it still offers a decent range of table games and game shows.

Live Games at 21 Casino

Super Colour Game Live got me interested as it seemed like a unique live game. However, the table was temporarily inactive at the moment of testing. I went for Marble Race Live instead, and I really liked this one. Even if there’s no strategy involved, it’s just so fun to watch.

Jordan Conroy Editor

Slingo

Slingo also has a small number of options to choose from compared to other casinos. You will mostly run into well-known games found at other sites.

Slingo Games at 21 Casino

Space Invaders Slingo has a great design, but you need to play a lot and make a lot of Slingos to just break even.

Jordan Conroy Editor

Others

Other games page is okay, you get arcade games, slingo, and the Crash game. A nice bunch of themes and features.

Other Games at 21 Casino

Hi Lo is a fun strategic arcade game. I really like that you can choose to cash out at any time during the play.

Jordan Conroy Editor

There are many ways to cash out at 21 Casino, seven in total. Minimum withdrawal limit is set at £10, which lines up with the deposit limit, and no fees are applied. Processing time is advertised as 24 to 48 hours, which is fine, but nothing to shout about. We’ve tested plenty of casinos that move faster. 21 Casino reviews do show that delay is possible at times, so be mindful of that.

Withdrawal Methods at 21 Casino

Withdrawals are super easy, you just need to hit a single button to enter the withdrawal page. I cashed out £11.61, the whole process took under 20 seconds. The site sent an instant confirmation email just as I wrapped everything up.

Jordan Conroy Editor

Verification

Once you’ve created your account, 21 Casino will try to verify you automatically. If it can’t, it’ll ask for ID and proof of address. You’ll need to head to the Help Centre and use the upload portal. It’s functional and clear; you can even see your verification status and what info is missing. It might not be the easiest one to find, though, as it’s hidden away on the Help page. There’s no actual FAQ information on verification, but the process itself is easy enough.

21 has a big Support button at the top of the screen that brings up links to live chat, email, and the Help Centre all in one go. The team operates 24/7.

Most players will be fine with the Help Centre: it’s clean, has about 40 entries across six sections, and the search bar actually returns useful results. It answers most common questions regarding deposits, withdrawals, account limits, and 21 Casino bonus terms, without needing to message the team.

Live chat was easy to access, I connected to an agent instantly. I asked about the mobile app, potential caps on cashouts and withdrawal time.

Replies took about a minute, and their answers were helpful, up until I asked about the mobile app, which got a half-answer. That said, on topics that they did know about, the agents were helpful and polite.

Jordan Conroy Editor

You can also reach the support team by email, though the address ([email protected]) is only listed inside the chat window.

I sent the team an email at 14:28 17/06 and it took around 24 hours to respond, so expect this timeframe.

Jordan Conroy Editor

Support Options at 21 Casino